Experience

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  CarePatrol Franchise Systems, LLC

  • Richmond, Virginia, United States

  • Senior Care Advisor

    • Feb 2020 - Present
    • Richmond, Virginia, United States

• 

  Lexington Rehabilitation & Healthcare

  • Richmond, VA

  • Admissions Director

    • Mar 2012 - May 2019
    • Richmond, VA

    Managed office and staff providing business development, patient access, insurance verification, pre-certification, and concurrent review services for a 190-bed skilled nursing and rehabilitation center. Increased census and revenue through improved relationships and systems.

• 

  Consulate Health Care

  • Richmond, VA

  • Admissions Director

    • Nov 2011 - Mar 2012
    • Richmond, VA

    Managed office and staff providing business development, patient access, insurance verification, pre-certification, and concurrent review services for two 190-bed skilled nursing and rehabilitation facilities. Created systems and processes to promote compliance and increase revenue.

• 

  Caring Voice Coalition, Inc.

  • Mechanicsville, VA

  • Director of Patient Services

    • Jan 2006 - Jun 2011
    • Mechanicsville, VA

    Managed, trained, and supervised teams providing financial and insurance assistance for a nation-wide non-profit organization focused on service to persons with rare diseases; developed assistance programs and reimbursement systems customized to disease states and needs. Lead design and development of a custom data system which integrated and streamlined services. Fostered collaborative relationships with strategic partners including disease coalitions and specialty pharmacies; served as subject matter expert at national conferences and legislative initiatives.

• 

  HCR ManorCare

  • Richmond, VA

  • Admissions Director

    • Apr 2000 - Jan 2006
    • Richmond, VA

    Managed office and staff responsible for admissions and business development for a 198-bed skilled nursing center and a 52-unit assisted living facility. Served as primary contact for medical providers, payers, social service agencies, and families. Improved census and payer mix to meet budget goals; promoted increased clinical capacities and program excellence.

• 

  Charter Westbrook Behavioral Health System

  • Richmond, VA

  • Admissions Office Manager

    • Jan 1990 - Nov 1999
    • Richmond, VA

    Managed office and staff responsible for inpatient and outpatient admissions, benefit verification, financial counseling, up-front collections, and coordination of commitment hearings for a 211-bed private psychiatric hospital. Developed comprehensive policies and systems; served as primary liaison to courts and community service boards. Increased revenue through improved processes, collections, and coordination of services; increased census though strong service to community service boards and other strategic partners.