Douglas Deraud is a seasoned IT professional with 12 years of experience in administration and technical support. As a Communication and Network Administrator at R&J Trucking, Inc., he oversees the company's network infrastructure and provides technical support to employees. Previously, as a PC Technician at AVI Foodsystems, he diagnosed and resolved hardware and software issues. Throughout his career, Douglas has developed a strong foundation in computer hardware, software, and networking. He holds a Bachelor of Science degree in Computer Information Systems from Youngstown State University, where he honed his skills in troubleshooting, installation, and management. His expertise spans Windows 7, Active Directory, and Windows Server, making him a valuable asset to any organization. With a proven track record of delivering technical support and management services, Douglas is a reliable and skilled professional. His experience in managing printers, software installation, and computer repair has equipped him with the ability to effectively troubleshoot and resolve complex technical issues.