Experience

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  Choice Property Resources, Inc

  • London, Ohio

  • Contract Manager

    • Feb 2017 - Present
    • London, Ohio

    In this role I vet client properties with current providers for existing agreements and complete a thorough review of existing agreements and accurate capture of key terms in company database. I also identify opportunities with assigned vendors for new and/or competitive proposals. I request proposals from vendors and negotiate the financial terms as well as contract language. I complete professional preparation of detailed summaries, including financial analysis, of vendor proposals for presentations to clients. I resolve occasional ongoing service issues with vendors and prioritize and effectively manage timelines of multiple projects to bring them to closure efficiently

• 

  Charter Communications

  • United States
  • Telecommunications
  • 700 & Above Employee

  • Support Specialist, Spectrum Community Solutions

    • Mar 2015 - Feb 2017

    In this role I work with Account Executives to Identify, develop and manage large Multi-dwelling Units accounts. I administer, coordinate and monitor customer acquisition as well as auditing, maintaining and supporting existing customers that are within the frame work of the M.D.U. program.

  • Regional Business Class Billing Specialist 2

    • Jul 2013 - Mar 2015

    Regional Business Class Billing Specialist 2I operate and maintain the Business Class Full Disconnect Program by monitoring all Business Class Full Disconnect Service requests for accuracy. I develop new processes and procedures to streamline and improve efficiency in the completion of disconnects. I develop training documents and oversee training of the Disconnect Program. I work in conjunction with many other departments to resolve issues regarding Full Disconnect. I am the main point of contact for Fiber Internet related issues with disconnection. I also work with Issue Track to resolve escalated complex billing issues such as monthly revenue disputes, early termination fee disputes and double billing issues.

  • Regional sales leadership

    • Apr 2011 - Jul 2013

    I coordinate with Human Resources regarding the hiring of new associates as well as develop and lead training programs. I support the sales staff by working closely with the supervisors as well as doing lead assessments and side-by-side call monitoring. I help to drive sales by reviewing daily reports to re-capture lost sales and by creating incentive programs which encourage the agents to achieve and exceed desired sales levels. I am fully trained to support Signature Home agents and have attended web-based training for the CSG order entry platform.

  • Inbound Sale Representative

    • Sep 2008 - Apr 2011

    I took incoming sales calls and performed data entry on ICOMS for all divisions. I used the S3 sales process to determine a customer’s specific needs and recommend appropriate products. I consistently achieved monthly sales goals and also performed customer service and troubleshooting tasks. By participating in multiple focus groups I helped to increase ICOMS usability and sales percentages. I am a Winners Circle Award recipient.

• 

  RadioShack

  • General Manager

    • Feb 2002 - Sep 2008

    As a General Manager I was charged with over-seeing all aspects of store operation from personnel to sales. My personnel duties included hiring and training in addition to scheduling, payroll, weekly coaching and yearly performance reviews. From a sales standpoint I handled shipping and receiving of merchandise, store audits, product inventory and merchandising. The store as a whole, as well as myself individually, consistently performed at or above designated sales and profit goals. I received multiple “Top Performer”, “Highest Sales Associate” and “Thinking Customers First” awards. I completed 12 months of intensive manager training courses.