Experience

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  The Wise Law Firm

  • Marietta, GA

  • Chief Operating Officer

    • Sep 2013 - Present
    • Marietta, GA

    Execute all business activities for the firm, including: business development, marketing, finance, human resources, facilities management, and information technology / Increased revenue by 20% in the first year / Designed and implemented new company website and online marketing strategy leading ...

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  Wise Management Consulting

  • Greater Atlanta Area

  • Principal

    • Sep 2013 - Present
    • Greater Atlanta Area

    Wise Management Consulting focuses on sales, marketing and operations strategies and tactics for small businesses.

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  Community Analytics

  • United States
  • Information Services
  • 1 - 100 Employee

  • Executive Vice President, Client Services

    • Dec 2012 - Sep 2013

    B2B business development leader with $1.1 Million portfolio / Managed all key client relationships / Created actionable customer strategies / Delivered compelling executive presentations of complex market research and social network analysis / Developed successful new offering to the healthcare industry based on in-depth market analysis / Analyzed market/legal/regulatory issues and recommended adjustments to company strategy

  • Vice President, Client Engagement

    • Nov 2010 - Dec 2012

    Increased organic revenue by 65% across all clients / Net Promoter Score - 73 / Business development leader for additional service and software packages / Worked hand-in-hand with sales leadership to close new business / Managed consulting, research, analytics, and operations departments, providing strategic and tactical guidance to department leadership

  • Director, Client Engagement

    • Nov 2007 - Nov 2010

    Created the company consulting division / Business development leader / Analyzed complex market research and social network data / Provided game-changing strategies and tactical recommendations for Fortune 1000 clients / Developed a sales effectiveness service line including sales training and executive coaching / Managed client project scopes & schedules to remain on time and in budget / Recruited, hired, and trained management consultants to execute the company consulting model

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  The Gallup Organization

  • Greater Atlanta Area

  • Associate Partner

    • Jan 2006 - Nov 2007
    • Greater Atlanta Area

    New associate sales and business development leader / Established and developed effective client service teams leading to over $2.5 million in revenue / Partner level management consultant responsible for leading consulting teams to effectively deliver market research, brand management, customer...

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  Community Analytics

  • Lubbock, Texas Area

  • Regional Manager, Market Research

    • Feb 2004 - Dec 2005
    • Lubbock, Texas Area

    Established remote market research team while attaining an MBA / Recruited, hired, and trained all team members / Developed streamlined business process for managing a multi-state 10 person research team / Designed, tested and implemented unique market research strategy / Research strategy yielde...

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  AAA Cooper Transportation

  • ISO Coordinator

    • Oct 2001 - Jan 2004

    Led the largest regional trucking company in the U.S. through the implementation of ISO 9001:2000 completing the external audit with zero findings / Analyzed key operations processes and created the strategic and tactical plans leading to improved process performance / Led quality teams on intern...

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  Motion Industries

  • United States
  • Automation Machinery Manufacturing
  • 700 & Above Employee

  • Quality Analyst

    • Jan 2000 - Oct 2001

    Lead auditor for ISO 9002 internal quality audits for the corporate office and branch locations, which led to best practices implementation throughout the corporation / Managed the registration of 30 branch locations to ISO 9002 resulting in increased profitability per branch by over five percent / Ranked first among all quality analysts in number of findings per branch during external process compliance audits / Created and facilitated training courses on ISO 9002 leading to an increase in branch efficiency

  • Outside Sales Representative

    • Sep 1997 - Dec 1999

    Managed 60+ customers and averaged 5 new customer relationships per month / Increased revenue by 12% for top 5 established customers