Okay, let’s tackle this. So Doug has 35 years of customer service experience, which is a long time. His experience at United Airlines for 35 years is also notable. However, his role as a customer service representative might not command the same rate as a mediator/arbitrator. He also worked as a customer service representative at United Airlines for 35 years, which is a long time. His experience and education don’t seem to be in a high-demand field like tech or finance. Considering his location in Salt Lake City, Utah, and his skills in customer service, Nonprofits, and Fundraising, I would estimate his hourly rate to be around $40, which is a relatively low rate for someone with his experience. Maybe around $60–$80 per hour for someone with his experience, but considering the industry and location, $40 seems more reasonable.