Experience

• 

  Determined AI, acquired by Hewlett Packard Enterprise company in 2021

  • Developer Support Engineer

    • Oct 2022 - Present

• 

  C&S Information Systems Inc.

  • Principal IT Consultant

    • 2001 - Present

    Programming, Production Administration/Automation, HA Architecture and Implementation

• 

  GitHub

  • Colorado Springs, Colorado Area

  • Technical Support Account Manager

    • Nov 2019 - Oct 2022
    • Colorado Springs, Colorado Area

    Technical Support Account Manager for GitHub's Premium Support organization

• 

  Canonical Ltd.

  • Colorado Springs, Colorado Area

  • Dedicated Technical Account Manager

    • Mar 2016 - Nov 2019
    • Colorado Springs, Colorado Area

    Provide on-site support to clients for the products and services of Canonical and Ubuntu. Support for MAAS, JuJu, OpenStack, and other products integrated with the private cloud infrastructures of these clients. Provide strategy to the client for effective use of Canonical tools.

• 

  FTD Companies, Inc.

  • Downers Grove, Illinois

  • Manager of UNIX and Storage

    • Feb 2014 - Mar 2016
    • Downers Grove, Illinois

    Manage a team of five UNIX and storage professionals of both genders in a multi-national e-Commerce company with over 800 UNIX/Linux hosts. Operating systems include Solaris and CentOS Linux. Virtualization solutions include VMWare, Xen, and Solaris Zones. Hardware platforms include Cisco UCS, Dell PowerEdge, Oracle/Sun SPARC and X86. Storage systems include Hitachi and EMC VMAX.

• 

  many places

  • local; home office; and, out of state

  • Lots of different roles, all doing some form of programming

    • 2000 - 2014
    • local; home office; and, out of state

    Exploit hardware and software technology and features to improve operational stability, security, and efficiency for the benefit of the user community and the goals of the organizationDesigned/Developed enterprise application for securely exchanging files with other parties over the Internet using SFTP/SSH and PGP, complete with a web-app for ad-hoc transfers and a generalized interface for unattended scheduled executionDesign/Implementation of HA computing platforms with HP MC/ServiceGuard and Veritas VCS, including using Solaris zones as part of a Veritas VCS service group Designed/Developed performance/capacity metric collection and reporting infrastructure for a major national financial institution using SAS and other tools

• 

  McDonnell Douglas

  • VM Systems Programmer

    • 1985 - 1991

    Part of a system programming team which supported Douglas Aircraft Company's seven VM/SP and VM/XA mainframe environments.Built a performance/capacity infrastructure utilizing SAS