Experience

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  Hammond Residential

  • Charlestown, MA

  • Administrative Assistant

    • May 2013 - Oct 2018
    • Charlestown, MA

    Fast paced, extremely productive real estate office located in historic Charlestown, in the shadow of the Bunker Hill Monument. Assisting agents with all aspects of the realty business from launching, listing data, offer details, purchase and sale contracts and commission generation, including al...

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  Seaport Gloucester

  • Front of the House Manager

    • Jan 2012 - May 2013

    Assisted in every aspect of front of the house operations for a top destination restaurant on America's oldest, still operating fishing harbor: beautiful Gloucester Massachusetts. From greeting guests, to ensuring excellence in food, service and overall dining experience.

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  Comcast Cable

  • Malden, MA

  • Retention Specialist

    • Mar 2007 - Dec 2011
    • Malden, MA

    Customer care and retention. High volume call center, with the ability to work at home (virtual) for the past 2 years and 3 months. Met and exceeded most goals set forth for company metrics.

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  COMCAST CORPORATION

  • to 2011 Retention Specialist

    • Mar 2007 - Dec 2011

    Retained customer base by identifying reasons for disconnect, overcoming concerns.Met or exceeded retention goals for most product linesAligned product, feature benefits and pricing to customers' needs.Proven ability to maintain composure in stressful situations and fast paced environment

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  Cygnet Restaurant

  • Assistant to the Owner

    • Jan 2003 - Sep 2006

    Assisted in all aspects of front and back of the house

  • Dining Manager and Assistant to the Owner

    • Jan 2003 - Sep 2006

    Key contributor in successful start-up of upscale restaurant, including layout of front-of-the-house and creation of financial and administrative management tools. * Scope of responsibility is extensive and includes vendor relations, cash management, general accounting, payroll, financial reporting, and human resource administration as well as tax, workers compensation, and tip reporting. * As senior key operator, oversee maintenance and operation of MICROS. Expanded functionality of system to better control and analyze operating expenses. * Prepare purchase orders for all front-end supplies and oversee receipt of incoming orders. * Consult guests in coordinating all aspects of private dining room functions and large party events. * Introduced new technology to automate accounting procedures, including conversion to QuickBooks and on-line banking. * Elevated food presentation and service standards as well as overall restaurant aesthetics. * Streamlined extensive wine and liquor inventory to improve organization and control.

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  UniFirst Corporation

  • United States
  • Textile Manufacturing
  • 700 & Above Employee

  • Program Specialist

    • Jul 2001 - Aug 2002

    Worked directly with the VP to establish a sales organization for corporate identity apparel.

  • Program Sales Specialist

    • Jan 2001 - Jan 2002

    Oversaw development and management of direct sales image wear programs. * Collaborated with VP of Sales and Marketing to establish and manage direct sales team.

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  THE VILLAGE SWEET TOOTH

  • Sole Proprietor

    • Jan 1999 - Jan 2000

    Purchased and expanded existing ice cream business, including securing financing, renovating interior and purchasing capital equipment. * Designed and developed advertising pieces, trademark logo and diverse marketing materials. * Introduced pastries and desserts as well as popular fresh ...

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  ARAMARK, INC

  • Corporate Account Manager

    • Jan 1984 - Jan 1999

    Provided coaching and direction to account coordinators. Traveled to account sites and tradeshows. * First team to create charter and mission statement to clearly define objectives. * Instituted reporting system, product manual, and other strategies to improve account management. * Initiated Pre...

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  WearGuard an ARAMARK Company

  • Account Executive

    • 1984 - 1999

    Doubled, tripled in some cases, sales in the cable/telecommunication industry, establishing nationally recognized identity apparel programs for mulit-subscriber organizations representing over 15,000 employees.