Experience

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  IRIS Software Group

  • Ann Arbor, MI

  • Payroll Implementation Analyst

    • Oct 2022 - Present
    • Ann Arbor, MI

    Effectively manage and integrate a high volume of data from multiple sourcesProactively train clients and respond to questions regarding their payroll, focusing on customer service Work independently to meet strict deadlinesDeliver timely and accurate payrollUtilize expert level of payroll, tax compliance and system knowledge to administer policy and resolve issues

• 

  Thomson Reuters

  • Canada
  • Software Development
  • 700 & Above Employee

  • Onboarding Specialist

    • Jul 2015 - Oct 2022

    Effectively manage and integrate a high volume of data from multiple sources Proactively train clients and respond to questions regarding their payroll, focusing on customer serviceWork independently to meet strict compliance deadlinesDeliver timely and accurate payrollUtilize expert level of payroll, tax compliance and system knowledge to administer policy and resolve issues

  • Payroll Specialist

    • Dec 2012 - Jul 2015

    Work independently to process payroll for over 130 clients Met strict deadlines to effectively deliver timely and accurate payrollEffectively manage high volumes of data from all clientsRespond timely to client questions regarding their payrollAssisted in reporting New Hires to all 50 states for all payroll clients

  • Accounts Receivable Analyst

    • Sep 2010 - Dec 2012

    Oversaw and distributed time-sensitive client notifications for Support ContractsManaged overdue client accounts and contacted clients for status updatesProvided customer support for credit accounts and resolved customer concernsMaintained paperless file system for account information

  • Administrative Assistant

    • Sep 2002 - Sep 2010

    Provided administrative support for Users’ Conference and other meetings as neededPlanned travel arrangements for executive staff and general staffSecured trade show registrations and made arrangements for material handling at showsSupported executive staff as needed

  • Technical Support Representative

    • Dec 2000 - Sep 2002

    Acted as the department lead for 1040 State of Michigan filingsProvided technical support to users of Ultra Tax softwareReviewed call logs regarding State of Michigan software inquiries

• 

  Reznicek Urology Practice

  • Business Administrator

    • Jun 2000 - Oct 2000

    Managed $500,000 office construction projectCoordinated public appearances for physiciansOversaw accounts payables department

• 

  Baker College of Cadillac

  • Faculty Administrative Assistant

    • Jun 1998 - Jun 2000

    Supervised work-study students in faculty officeArchived and updated instructional materials for over 80 instructorsCoordinated quarterly evaluations of academic staff

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  Chemical Bank

  • Teller

    • Nov 1996 - Jun 1998