Experience

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  Project Literacy

  • Howard County, Maryland

  • Instructor

    • Apr 2012 - Present
    • Howard County, Maryland

    * Plan for and instruct ESL courses for adult immigrants* Plan for and instruct in one-on-one tutoring program for ESL/ABE adults* Attend professional development at state and local level* Design and give professional presentations and workshops at local and state levels * Member of MAACCE* Advising on the intersection of language and social interaction in the American work environment and society in general* Create curriculum, games, homework, testing, etc. following a CASAS-guided program* Collaboration with teachers, specialists, coordinators—improving/innovating results * Project Literacy is a non-profit, grand-funded program that promotes literacy and education in Howard County, Maryland; we serve a wide variety of people from non-native English learners to non-traditional high school diploma earners

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  Rita's Italian Ice

  • Harpers Farm, Columbia, MD

  • Manager/Sweet Treat Specialist

    • Feb 2012 - Oct 2012
    • Harpers Farm, Columbia, MD

    * Make/manage product/quality; coordinate flavors/schedules, including promotions* Manage 13 other employees; help, instruct, train, etc. using Health Dept. guidelines* Acquired Maryland Serv-Safe Certification* Implemented safe food handling, cleaning and maintenance procedures which led to inspection scores of 95%* Customer service, complaint resolution, money handling, cleaning, maintenance, inventory recording, stocking, ordering, etc. * This position is seasonal and I have already been invited back for next season

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  GameStop

  • Columbia, MD

  • Holiday Help

    • Nov 2011 - Dec 2011
    • Columbia, MD

    * Helped customers find/select purchases, stocked shelves, alphabetized/ordered products and cleaned store

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  Monica Mahtani Enterprises

  • Orlando, Florida Area

  • Writer/Assistant

    • Apr 2011 - Jul 2011
    • Orlando, Florida Area

    * Writing/formatting lesson plans/learning plans/progress reports for tutoring business * Writing/assistant duties for a variety of small-business purposes/documentation, including: travel research, website setup/design, pet care, etc.

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  Aon Hewitt

  • Orlando, Florida Area

  • Customer Service Representative

    • Dec 2010 - Mar 2011
    • Orlando, Florida Area

    * Call handling for insurance audits* Customer service and question/problem resolution* Collaboration with benefits centers

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  Keiser University

  • Orlando, Florida Area

  • Registrar

    • Aug 2008 - May 2010
    • Orlando, Florida Area

    * Compilation and maintenance of students’ academic files, grades, attendance, etc.* Student counseling and orientation, from pre-attendance through graduation; career advice, academic counseling and degree planning* Document composition for students, professors, communication purposes, training, etc.* Scheduling, degree audit, degree structuring/formulation, transfer credit evaluation/certification, graduation processing, data analysis, report generation, eligibility evaluation, customer service, etc. * Database and spreadsheet creation and upkeep, phones, data entry, mail/e-mail, confidential information security, special project design/completion, etc.* Helped to structure and implement several innovations in procedures and security for entire office which improved audit scores and increased efficacy/efficiency of office

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  Papa Johns

  • Moorhead, Minnesota

  • Delivery Driver

    • Aug 2006 - May 2008
    • Moorhead, Minnesota

    * Food delivery, preparation, and production* Stocking, cleaning, maintenance, and upkeep of business* Customer service - both in person and via telephone communications* Advertising

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  Tiospa Zina Tribal School

  • Agency Village, South Dakota

  • High School Special Education Teacher

    • Aug 2004 - May 2006
    • Agency Village, South Dakota

    * Taught and tutored: English, science, math, social studies, computers and Spanish* Academic advising for 9th and 10th grade students in a classroom environment, including career planning, academic counseling, college planning and investigation* As an academic advisor, spent time in the classroom focusing on critical thinking skills and achievement/goal setting, encouraging students to plan their futures* Started a student newspaper, handled Editor/Advisor/Layout/Designer duties for student newspaper; encouraging students to join and create a student-centered media outlet* Professional collaboration with other teachers, administrators, nurses, coaches, tribal representatives and counselors