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Donna Grove profile image

Donna Grove

Records Management & Banking Professional at
Intro Book
Records management expert with 21 years of experience in enterprise content management and risk management.
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Location
La Verne, California, United States, US
Skills
  • Policy
  • Records Management
  • Risk Management
  • Customer Service
  • Information Management
  • Show all
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Bio

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Donna Grove is a seasoned records management professional with 21 years of experience in enterprise content management, risk management, and customer service. She has held leadership positions in Records Management & Banking Professional and Corporate Records Manager roles, overseeing staff, operations, and policy development.

Experience

    • Records Management & Banking Professional

  • Exploring Opportunities
    • Records Management & Banking Professional

  • PFF Bank & Trust, now part of US Bank
    • AVP - Corporate Records Manager
      • May 1988 - Apr 2009

      - Administer the enterprise wide Records Management Program- Department Head of the Records Management Dept. - Manage RM Dept staff, and all functions including: - Imaging operations - Litigation Support function - Customer service - Records Center operations - Records shipments/transfer processing - Retention Scheduling - Document destruction processes - Policy and procedures - Automated records management system - Corporate Archives - Litigation support function (supbpoena processing, document production for litigation, etc.) - Designated "Compliance Expert" for Third Party Requests for Documents/Information for the bank.

  • Bank of America
    • Asst. Account Administrator, Corporate Service Center
      • Apr 1976 - Nov 1986

      Corporate Service Center

Education

  • 1987 - 1989
    California State Polytechnic University-Pomona
    B.A., Behavioral Science

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Banking and Financial Services”

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