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Donna Edwards

Customer Service Representative at MicroPort CRM
Intro Book
Customer service expert with 15+ years of experience in forecasting, change management, and process improvement.
  • Claim this Profile
Location
Memphis, Tennessee, United States, US
Skills
  • Forecasting
  • Change Management
  • Process Improvement
  • Access
  • Erp Oracle
  • Show all
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Bio

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Topline AI
Donna Edwards is a seasoned customer service professional with 15+ years of experience in various industries, including healthcare and manufacturing. She has expertise in forecasting, change management, process improvement, and customer satisfaction. Edwards has held leadership roles in cross-functional teams and has experience with ERP systems like Oracle. She has also received certifications in customer service and has worked in customer-facing roles.

Credentials

  • Customer Service: Working in a Customer Contact Center
    LinkedIn
    Nov, 2023
    - Apr, 2026
  • Listening to Customers
    LinkedIn
    Nov, 2023
    - Apr, 2026
  • Phone-Based Customer Service
    LinkedIn
    Nov, 2023
    - Apr, 2026

Experience

  • MicroPort CRM
    • Customer Service Representative
      • Feb 2024 - Present

      Cardiac Rhythm Management

  • Brother USA
    • United States
    • Customer Service Representative Brother USA
      • May 2023 - Apr 2024
      • United States

  • MicroPort CRM
    • Customer Support Representative
      • Oct 2020 - May 2023

  • rms Surgical
    • Greater Memphis Area
    • Customer Service
      • 2010 - Apr 2020
      • Greater Memphis Area

  • Cummins Inc.
    • Material Planner / Buyer
      • 1994 - 2009

Education

  • 2002 - 2005
    Crichton College
    Bachelor of Arts (B.A.), Pre-Law
  • 1993 - 1995
    University of Memphis

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Healthcare and Manufacturing are not directly listed in the industries I have to choose from, however, the closest related industry is "Health, Wellness and Fitness" and "Industrial Automation" due to the mention of ERP systems.”

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