Experience

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  Sahara Centre

  • Sharjah Emirate, United Arab Emirates

  • Operations Assistant

    • Aug 2021 - Present
    • Sharjah Emirate, United Arab Emirates

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  LGA - Life Gulf Assistance / Solomed Clinic

  • Ras al Khaimah, United Arab Emirates / Habtoor Grand - Dubai

  • Senior Clinical Data Coordinator

    • Mar 2021 - Jul 2021
    • Ras al Khaimah, United Arab Emirates / Habtoor Grand - Dubai

    Provides customers with facility-related information via telephonic conversations.Work closely with insurance companies in order to determine a patients benefits for their skilled stay.Process new business referrals promptly in our referral management system.Submit request for image upload to sponsor vendor entities and follow-up as necessaryCoordinate/communicate frequently with other research staff to identify and address any study-related issues, including but not limited to inadequate or missing source documentation, adverse event reporting and protocol deviations or violationsDevelop templates/processes through communication with other research staff to ensure all information needed for data capture is documentedInform research staff and others on upcoming deadlines to ensure data is completedMaintains a level of professional expertise and credibility through attendance at both institutional and outside continuing education programs to keep current with research changes in regulations and policyTracks and manages all relevant protocol paperwork and essential documents in accordance with sponsor requirements and institutional policies and procedures

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  Relations Department Emirates Specialty Hospital, DHCC Dubai - UAE

  • United Arab Emirates

  • Registration, Data Entry and Billing Clerk

    • Jul 2020 - Mar 2021
    • United Arab Emirates

    Patient Registration by Welcoming & greeting patients & ask query of the patient as per set checklist Appointment handling by scheduling/rescheduling/cancelling and confirming appointments (Doctors consultation, Radiology appointment) Problem solving & patient relations by acting as first level of problem solving andgrievance handling of patients Insurance coordination by checking with insurance coordinator by cases requiring approvals Records & Data Management by Opening and administering regular and electronic mail when required to ensure proper action is taken on all incoming mail. Environmental health safety (EHS) roles and responsibilities.

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  KQ International Pertol Services

  • Abu Dhabi, United Arab Emirates

  • Executive Secretary/Admin Officer/Receptionist/Sales Executive/Customer Service Executive

    • May 2018 - Jul 2020
    • Abu Dhabi, United Arab Emirates

    • Answering phone calls and redirect them when necessary.• Preparing and disseminating correspondence, memos and forms• Use MS office and other packages to write letters and deal with telephone and email enquiries.• Create and maintain filing and other office systems and keep diaries and arrange appointments.• Book meeting room and conference facilities, attend meetings, create agendas and take minutes.• Managing incoming mail and faxes and distribute them accordingly. Also maintain email lists, and distribute information to staff.• Reviews outgoing correspondence for grammar, correctness and completeness, and ensure that appropriate material is attached.• Prepare memos or other reports for internal or external distribution. • Make travel bookings and prepare travel expense reports.

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  Marina Yachts LLC

  • Jadaf

  • Executive Administrative Assistant/ Executive Customer Service/ Receptionist/ Sales Executive

    • May 2017 - May 2018
    • Jadaf

    • Handle customers’ inquiries and complaints in accordance with the company’s guidelines and policies.• Actively providing proposals to enhance the business as well as propose solutions to any issues that might occur.• Keep all the file and documents for companies dealt with very organized and easy to reach. • Work with both paper documents and electronic files, and do routine tasks like data entry, organization, cross-referencing, scanning, copying and retrieval.• Coordinate and expedite the flow of work and materials within or between departments.• Assigning duties in accordance with the office procedures of individual establishments.• Answering telephones, book keeping, typing or word processing, stenography, office machine operation, and filing.• Updating clients with regards of their orders, sending reports about an inspection conduct by the technician and follow up pending jobs

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  IBEX GLOBAL (AT&T Account)

  • Manila, Philippines

  • Supervisor - Call Center Agent (Customer Service Representative)

    • Apr 2015 - May 2017
    • Manila, Philippines

    • Attract potential customers by answering product and service questions; suggesting information about other products and services.• Open customer accounts by recording account information.• Maintain customer records by updating account information.• Resolve product or service problems by clarifying the customer's complaint; identifying root cause and providing the best solution.• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.• Maintain a professional, friendly work environment by encourage team spirit and mutual co-operation.

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  US AUTOPARTS (IN-HOUSE)

  • NCR - National Capital Region, Philippines

  • Senior Customer Service Representative

    • Jun 2013 - Mar 2015
    • NCR - National Capital Region, Philippines

    • Assisting customers and ensuring high level of customer service. • Taking ownership of the queries and issues ensuring resolution within shortest time frame.• Ensure professional communication skills to maintain and enhance existing relationships with high service quality and integrity. • Perform correct maintenance and set-up for customers.