Experience

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  New York-Presbyterian Hospital

  • A V Tech Support Telehealth

    • Jun 2015 - Present

    Telehealth Tech Dept - troubleshoot AV equipment - Install - Repair - replace TV and Phone EquipmentAnswer the Telehealth patient services request line and quickly respond to message requests for telephone/television services.Open trouble tickets via the Telehealth Service Request line - document...

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  Vonage Business Solutions

  • Atlanta Ga

  • Help Desk Tech Support Level 1 - Tier 1 (CSR) (Call Center)

    • Jul 2013 - Aug 2014
    • Atlanta Ga

    Diagnose and resolve technical hardware and software issues including but not limited to:- Triage requests to ensure accurate transfers and escalation- Track open tickets and monitor ticket progress and close ticket items when problems are resolved- Troubleshooting Internet connectivity issues, f...

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  WebTec Atlanta Dist

  • Greater Atlanta Area

  • Help Desk Tech Support - Level 1 - AV Conference Rm Set up

    • Aug 2011 - Jul 2013
    • Greater Atlanta Area

    HELP DESK LEVEL 1 - End User Application Support/ Audio Visual Conference Room Tech / Team Lead - New Computer Setup - Create New User Accounts- Install Software, diagnose, resolve, escalate service requests as needed. - Create, review, Utilize IT Checklists, document service requests & reso...

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  Fresenius Medical Care North America

  • Greater Atlanta Area

  • Patient Care Coordinator

    • Jan 2012 - 2013
    • Greater Atlanta Area

    PATIENT INTAKE COORDINATOR - CALL CENTERFresenius Medical Care / Atlanta, GA / 2012-2013Served as the primary point of contact for daily dialysis patient admissions, place traveling dialysis patients across the Northern U.S. region. Review medical records for accuracy to ensure that all state and...

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  National Academy of Sciences

  • Washington D.C. Metro Area

  • Contracts & Grants

    • Apr 2008 - Nov 2011
    • Washington D.C. Metro Area

    Facilitated the proposal preparations process by advising my internal clients on pre-award compliance issues, respond to solicitations and process grant submissions, review & research federal grant requirements & disperse results Processed & Assisted – with the administration of over...

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  Thomson Financial

  • Collections Analyst

    • Jan 2008 - Nov 2011

    New account registration, obtain corporate credit authorization, Identify and select appropriate promotion bundles.  Exceed monthly collections goal of $638K by 13% of initial $2.1 Mill by effectively reducing billing issues  Responsible for the creation of multilevel corporate repayment plans ...

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  Globix

  • Billing Analyst IT & Tech Related Services

    • May 2001 - Feb 2003

    Conduct Web hosting & E-Commerce billing verification's and create and review service level agreements. Run data usage and overage reports.  Generate 200 to 300 billing statements and invoices monthly, consisting of revenue in excess of $4.5 Million, Contracts validation and review, mai...