Experience

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  Austin Texas Business Services

  • Austin & Flatonia, Texas

  • Operations Manager - Tax Division

    • 2017 - 2022
    • Austin & Flatonia, Texas

    Provide professional accounting services for individual and business clients, from Federal and State tax preparation to audit support, financial statement preparation, pro forma budgeting and bank reconciliation.• Successfully cut costs, streamline operations and increase productivity• Helped businesses accelerate month-end close and payroll processing by up to 25% while reducing and increasing accuracy to new bests• Implemented new price structure to better match market area while retaining clients• Help design new bookkeeping spreadsheets to reduce data entry time • Move most of the operation to utilizing software programs

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  Liberty Tax Service

  • Austin, Texas Area

  • General Manager

    • 2006 - 2017
    • Austin, Texas Area

    Provided strong, positive, and in-store operational leadership as General Manager responsible for all day-to-day operations for up to 6 retail storefront locations in Austin, Tx area.• Built store sales through a relationship oriented marketing approach to local businesses, postcards, mailers, and door hangers. • Implemented corporate promotions to maximize sales and create a positive selling environment. • Promoted corporate brand and culture; ensured exceptional quality and service. • Recruited, hired and trained all store employees; delegated and empowered some employees to manage and be held accountable for daily operations of their respective stores or shifts. • Oversaw cash handing, customer service, merchandising, human resources; administration, strategic business planning; and operations. • Developed and implemented financial and operations plans to meet customer requirements while controlling expenses, achieving budgeted labor costs and maximizing profits. • Controlled costs through effective labor practices and precise cost and inventory controls in all departments.

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  Transcending Entertainment, LLC

  • Austin, Texas

  • Co Owner

    • 2006 - 2012
    • Austin, Texas

    Produced independent films, documentaries, training videos, commercials, and DVD’s. Specialized in video production, motion graphics, graphic design, 3d animation, sound production, web design, and post-production video services.

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  Fuji Color Processing

  • Rensselaer, New York

  • Production Manager

    • 2002 - 2005
    • Rensselaer, New York

    Directed day-to-day operations of a $17 million high volume wholesale photofinishing plant. Supervised a staff of over 80 employees, while overseeing all production and staff related concerns. Developed, executed and measured the impact of strategic and operational plans for the plant. Additional duties included meeting Focus goals, plant goals and financial analysis, plant profitability, and analysis of labor, training and production reports to optimize revenue. Selected Accomplishments• Reduced overall Focus complaints from 2.43 to 0.95 errors per thousand• Developed new training and best practice procedures• Increased lab productivity by 72%• Reduced operating costs by implementing an inventory on-time usage program

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  Qualex, Inc. (Subsidiary of Eastman Kodak)

  • Dallas, Tx - Denver, Co - Houston, Tx

  • Production Manager

    • 1985 - 2002
    • Dallas, Tx - Denver, Co - Houston, Tx

    Managed shift operations of $23 million high volume wholesale photofinishing plants with an average staff of over 95 employees. Supplied the highly competitive, retail market with overnight photofinishing products that were produced directly in high-volume, fast-paced environment with repetitive mechanical and computerized machinery. In Dallas in 1988, American Photo Group merged with Qualex and then transferred to Denver. Later transferred from Denver to Houston in 1998 to help reduce absenteeism, improve quality complaints, increase productivity and reduce employee turnover. Selected Accomplishments• Received Manager of the Year award in 2000• Managed, trained and coached over 25 management trainees at the start of their career• Revitalized plants suffering from poor sales through effective training and staffing initiatives• Implemented 4/3 workday program, which reduced employee turnover by 90%. All plants switched to this new program after we perfected it in Houston• Developed new training procedures following established Best Practice Procedures• Designed new layouts for all departments to improve workflow and efficiency• Reduced overall quality complaints by 60%• Increased plant productivity by 118%• Reduced total employee headcount by 36%• Increased production volume by 26% by offering excellent quality products on time