Experience

• 

  Connectbase

  • United States

  • Staff QA Engineer

    • Feb 2023 - Present
    • United States

• 

  Datto

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Staff QA Engineer

    • Sep 2022 - Feb 2023

  • Senior QA Engineer

    • May 2020 - Sep 2022

• 

  EagleView

  • United States
  • Software Development
  • 700 & Above Employee

  • Test Architect

    • Oct 2019 - Apr 2020

    As a Test Architect on the Platform Architecture Team:- Research new/current testing methodologies and tools - Implement appropriate testing tools and frameworks- Using Platform Examples, Demonstrate/PoC how we will leverage these testing tools - Document process on how to leverage these tools to be the most efficient- Develop the Architecture necessary for implementation of needed tools and processes- Communicate to the entire organization the benefits and process of how to leverage these tools

  • Software Engineer in Test II

    • Sep 2016 - Oct 2019

    As a Software Engineer in Test working with our Customer Applications team I:- Create and maintain test suites and plans in TestRail test case management tool- Write test documentation without formal written requirements- Enter detailed problem reports into JIRA bug tracking database- Perform testing at any stage of the development cycle- Execute functional, application, regression, and smoke tests across multiple browsers- Verification of problem reports during bug fix cycle and Production Releases- Coordination of testing activities executed by other team members or groups (Including Off-Shore resources - Specifically the Philippines)- Document/Review all test results in the Test management tool and provide updates to management.- Communicate any critical/blocking issues to management in a timely fashion- Developed and executed automated tests using the Postman and JMeter applications- Provide testing tasks and direction to a team of testers in the Phillipines- Worked to deploy and execute our automated tests using Jenkins- Verified Database and other BI/DI changes using Microsoft SQL Sever and Postgres. - Worked on a several applications built using the AWS Suite of applications, have experience testing features that use lambda, EC2, SNS, S3, RDS and Dynamo DB.- Work as the Team's Scrum Master, organizing meetings, managing our scrum board and working with our team lead and program manager to handle blocking issues. - Received my Part 107 Drone Pilot License in an effort to test our automated drone piloting software. - Leading the Test Chapter, coordinating test alignment and company-wide test objectives. Driving a new test strategy globally in all our offices.- Running Onboarding for the entire engineering department, introducing our new hires to the company, our applications, and our processes.-An expert in our testing process training teams in India, Australia and in the US

• 

  ShoreTel

  • United States
  • Telecommunications
  • 700 & Above Employee

  • Associate Test Engineer

    • Jan 2015 - Sep 2016

    As a Associate Test Engineer working with the BOSS Development Team I have:- Reviewed product specifications- Developed test plans and execute tests for BOSS applications and BOSS Portal features, and other VoIP applications when required- Qualified customer issues and file well-documented defects- Entered tickets for software issues into the Rally and Salesforce systems and assign them the appropriate level of priority and severity- Ran SQL queries against databases for updating or verifying test data- Communicated with the rest of the engineering team in the area of understanding specs, user scenarios, defects, etc.- Worked with Developers in an Agile based environment on user stories for new products, enhancements, and features.- Tested the overall BOSS portal immediately following releases- Worked on developing a plan to improve our current Regression Test Process.

  • Technical Support Engineer

    • Jul 2013 - Jan 2015

    Provided Tier 1 technical support to our VoIP Clients. We provide support for our clients including addition/removal of services, troubleshooting of Networking and Hardware problems and instruct our clients in how to use our products and services.Took the role of being the defect SME in which I worked with both our support and NOC teams in getting defects created and shared that information throughout operations.Also took the role of the ATA SME in which I helped support in troubleshooting problems with ATA devices. Disseminated information about best practices for ATA troubleshooting and took escalations in regards to ATA cases. Recently trained the new person who was taking over this role and continue to provide support when necessary. New Hire Trainer Experience - Had the opportunity to work with our new hire trainer to train a class of new hires. I helped with curriculum and scheduling, lesson planning, and both solo and team teaching a large portion of the six week curriculum.Special Projects: Training - Took on projects to help provide on-going training for our team. Completed training for the entire support team on the ShoreTel Sky for Salesforce v5.0 CTI adapter including developing new knowledge base articles, training materials, and a comprehensive assessment to ensure learning. Also developed a comprehensive troubleshooting guide for Call Completion and Call Quality issues, then turned that guide into a training for the entire support staff.

• 

  Apple Retail

  • Victor, New York

  • Red Zone Specialist / Family Room Specialist

    • Sep 2012 - Jul 2013
    • Victor, New York

    Working in sales - communicating with customers about Apple products, probing to find out the customers needs and presenting the best solution to meet their needs.Member of the visual team - working with the other members of the visual team to maintain Apple's visual standards. Informing the rest of the store how to continue to preserve and maintain the store's visual standards.Member of the workshop team - teaching small groups of customers about how to use apple products.Member of the personal setup team - working with the other team members on educating the red zone employees on best practices for personal setup for our customersOne of the major skills working in retail, and specifically with apple is the skill "dealing with ambiguity". We deal with this daily and must learn to work with customers and learn new information on the fly.------In the family room specialist role I was responsible for mobile repairs, data migration, and the training of our customers at the Apple Store through individual one-on-one sessions on various software including the iLife and iWork suites.

• 

  Monroe County School Districts

  • Substitute Teacher

    • Sep 2011 - Jun 2013

    As a substitute teacher I would teach classes in place for the regular teacher (most of my assignments were in vocal/instrumental music k-12)Substitute teaching requires the ability to present and teach information with very little time to prepare beforehand. Also as a substitute teacher I developed effective classroom management that is effective with new students.I was a substitute teacher for several districts in Monroe County including: Brighton, Brockport, Churchville-Chili, Fairport, and Greece Central School Districts.

• 

  Frontier Central School District

  • Music Teacher

    • Sep 2008 - Jun 2011

    Taught grades K-5 General Music including general music concepts, singing with proper technique, and using a variety of instruments (including: classroom percussion, Orff instruments, recorder, and guitar)Also taught a primary/elementary autism music class, and modified lessons and assessments to meet their individual needs.Developed a curriculum with clearly defined objectives based on grade level and musical concepts.Used a variety of assessments (both performance based and written) to evaluate students mastery of conceptsCo-directed the school musical program (rehearsing students, teaching choreography and stage direction, and was stage manager for the show)Co-directed the 4th and 5th grade choruses, rehearsing the choruses, selecting music, and organizing events.Was on the character council, responsible for developing character education programs for our students.Introduced guitars into the general music curriculum at the middle school, teaching the basics of guitar and giving students the tools to teach themselves.Directed sixth grade chorus, and prepared students for the local all-county festival.

• 

  Monroe #1 BOCES

  • Network Technician

    • Jul 2004 - Aug 2007

    Assisted over the summer working on and maintaining computers for the Pittsford and Brighton Central School districts.