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Dominic Hurst profile image

Dominic Hurst

Customer Service Representative at BT Financial Group, Inc
Intro Book
Dominic Hurst is a seasoned customer service professional with 1 year 1 month of experience at Westpac and 11 months at BT Financial Group, serving local and international customers, with a strong background in administration and customer service.
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Location
Adelaide, South Australia, Australia, AU
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Dominic Hurst is a seasoned professional with a strong background in customer service and aviation. As a former customer service representative at BT Financial Group, Inc, he successfully managed high-risk international accounts and complaints, showcasing his ability to handle complex situations. His experience as a Skydive Pilot at Coastal Skydive further demonstrated his adaptability and ability to work in fast-paced environments. Hurst's education and certifications also highlight his expertise. He holds an Advanced Diploma in Aeronautics/Aviation/Aerospace Science and Technology from TAFE SA, where he received commercial pilot training, including an Instrument rating and ATPL theory. His Commercial Pilot's License, issued by CASA in 2016, is a testament to his dedication to the field. Throughout his career, Hurst has consistently demonstrated his ability to provide exceptional customer service, manage complex situations, and work in dynamic environments. His unique blend of skills and experience make him a valuable asset to any organization.

Credentials

  • Commercial Pilots License
    CASA
    Jun, 2016
    - Jun, 2026

Experience

  • BT Financial Group, Inc
    • Adelaide, South Australia, Australia
    • Customer Service Representative
      • Jan 2022 - Nov 2022
      • Adelaide, South Australia, Australia

      Customer service representative servicing superannuation/retirement accounts and personal investment accounts for local and international customers. Analysing high security risk international accounts and accounts with high risk of failure. Complaints management.

  • Westpac
    • Adelaide, South Australia, Australia
    • Customer Service Representative
      • Dec 2020 - Dec 2021
      • Adelaide, South Australia, Australia

      Customer assist consultant servicing secured and unsecured personal loans, credit cars and complex personal lending accounts with a high risk of failure. Case management of customers in mortgage/financial stress and complaints management.

  • Coastal Skydive
    • Adelaide, Australia
    • Skydive Pilot
      • Apr 2019 - Jan 2020
      • Adelaide, Australia

      Current duties include administration work, customer service, manifest and Ground control assistant (GCA) duties, rotational flying duties in a turbine Fletcher FU24-950

  • Peregrine Corporation
    • Manager in Training
      • Feb 2013 - Apr 2019

      My current manager in training position entails the necessary operations of the store and liaising with the store manager and senior area managers. These tasks include stock rotation and ordering of new inventory/stock, stock rotation and date checking to maintain HACCP standards, problem solving...

Education

  • 2010 - 2011
    TAFE SA
  • 2008 - 2008
    Seaview High School

Suggested Services

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Industry Focus. “Accounting”

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