Experience

• 

  Orange Business

  • France
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Senior Customer Success Manager

    • Feb 2015 - Present

    Customer’s primary point of contact within Orange for all Service related issues and overall responsible for the Service Quality and Customer satisfaction for all implemented Services either in-sourced or outsourced . (Network, IT Services, Mobility, Voice and/or integrated solutions)

  • DSL Project Coordinator

    • Mar 2010 - Present

    Provide end-to-end ownership for all DSL service orders delivered within my country ofresponsibility in a committed timeframe to include order entry, order validation, order tracking,scheduling, overall order management and accurate progress reports.

  • Key Accomplishments

    • Nov 2006 - Apr 2012

    • Managed large projects for Siemens, Keuhne & Nagel, Hugo Boss and Loccitane.• Received 5 Ambassador of Excellence awards from 5 different customers.• Received one local award for achieving the KPIs for 3 consecutive times• As part of CSR, I’m UN certified for my contribution with Injaz as a volunteer and participation in 4enterpreneurship camps, Adopt-A-School program.and The Company program.

• 

  Orange Business Services-Egypt

  • Procurement coordinator

    • Nov 2006 - Feb 2010

    Responsible for purchasing customer premises equipment (i.e. Routers, modems, etc.) forEEMEA region.I was the Chief point of contact for all Africa procurement related issues within the department