Experience

• 

  EB HORN CO

  • Boston, Massachusetts, United States

  • Repair Specialist

    • Sep 2020 - Present
    • Boston, Massachusetts, United States

    Watches / Jewelry

• 

  Boston Bijoux Inc. Fine Jewelry

  • Acton, MA

  • Jewelry Retail Store Manager

    • Aug 2014 - Sep 2021
    • Acton, MA

    • Provide coaching, mentoring and overall direction of accountabilities to meet store and Company goals • Directs and participates in providing an exceptional shopping experience to our customers and drives store sales results by influencing associate behaviors • Directs the planning and execution of floor sets in an efficient manner while following Company guidelines and encouraging collaboration of ideas amongst team members • Cultivate an environment of open communication and drive the performance management and development of associates within the store • Represents the company in a professional and positive manner • Can inspire and motivate associates and entire teams.• Follows the company's Policies & Procedures and maintains compliance through regular store meetings and audits.• Adheres to Opening & Closing Agreement.• Adheres to Key Holder Agreement.• Completes store operational requirements by scheduling and assigning Team Members; following up on work results.• Controls scheduled breaks and meals.• Hires, trains and develops a staff to develop the knowledge and skills needed to excel in their jobs.• Executes operational excellence through optimizing sales and profits, while controlling shrink, expenses, and payroll.• Maintains store staff job results by coaching, counseling, and disciplining Team Members; planning, monitoring, and appraising job results.• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.• Ensures availability of merchandise by maintaining inventory levels• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.• Markets merchandise by studying advertising, sales promotion, and display plans.• Secures merchandise by implementing security systems and measures.

• 

  Timeless Jewelry

  • Watertown, MA

  • Store Owner and Proprietor

    • Mar 2011 - Aug 2014
    • Watertown, MA

    At Timeless Jewelry, I sold all types of jewelry and metals including Sterling Silver, 14K and 18K, in white, yellow or rose gold, as well as in Platinum, from engagement rings and wedding bands to pearls and color stone jewelry, including watches. We guaranteed that we will have or custom make something for customers. We offered an extensive choice of loose diamonds from rounds to princess cut and many other fancy shapes. Custom designing was a specialty of mine so when customer was looking for that special piece I worked with the customer and added my creative insight, skills, and knowledge to make my vision a reality. Quality and customer service was my top priorities to running a successful business.

• 

  Toodie's Fine Jewelry

  • Quincy, MA

  • Jewelry Retail Store Manager

    • Mar 2007 - Mar 2011
    • Quincy, MA

    Responsible for all areas of gold and platinum jewelry repair, as well as watch repair and maintenance. Ring sizings, stone setting, chain soldering, some custom fabrication. Responsible for receiving and shipping merchandise for repair, invoicing, supply orders and quality control. Provide sales and customer service support as needed. As a motivated self-starter, I take great pride in my work and I feel a strong responsibility towards my customers, and like to ensure that they are happy with the jewelry sales and repairs I am providing.My work has helped Toodie’s in their mission of increased quality repairs and customer service with my commitment to quality, reliability and profitability.

• 

  J. Olsen Jeweler’s

  • Acton, MA

  • Jewelry Retail Store Manager

    • Aug 2006 - Mar 2007
    • Acton, MA

    Responsible for daily sales goals, maintaining inventory, and providing customer service in a professional and efficient manner. Requirements include processing sales, payments, and returns. Balancing inventory counts every evening. Inventory placement and storage every morning and evening. Writing repair tickets with accurate pricing and instruction. Shipping and receiving of merchandise and repair work. Maintaining a clean and professional work environment.

• 

  The Movado Boutique

  • Chestnut Hill, MA

  • Sales Associate

    • Jan 2004 - Aug 2006
    • Chestnut Hill, MA

    Provide outstanding customer service to all Movado Boutique customers by demonstrating advanced product knowledge and building quality customer relationships that result in increased sales and repeat business. Deliver Movado’s customer service promise by ensuring quick and efficient register transactions and friendly and professional interactions with all guests. Present merchandise that is signed clearly and accurately and maintain a neat, clean and organized shopping environment. Understand and properly execute all systems and procedures to ensure a quick and efficient transaction. Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures.

• 

  GUS Watch Repair

  • Boston, MA

  • Watch Sales and Service Professional

    • Jan 1988 - Jan 1998
    • Boston, MA

    Watch and bracelet sales, watch strap, sizings and repairs, battery replacement, customer service, watch movement evaluation and estimating.