Experience

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  Christa McAuliffe Charter School

  • Framingham, MA

  • ESL Coordinator & Instructor

    • 2010 - 2015
    • Framingham, MA

    TAUGHT engaging, targeted lessons on English grammar, reading, writing, listening and speaking COLLABORATED with parents and other teachers regarding student performance, developing appropriate action plans and student supportsPROMOTED a calm, can-do attitude and open communication with students and other teachers INDEPENDENT LEARNER: I studied and passed 5 different teaching exams, each on the first try, while many others with masters degrees in the test subject had to retake the exam two or three times.

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  College Planning Strategies

  • Medway, MA

  • Project Coordinator

    • 2005 - 2010
    • Medway, MA

    PROCESS IMPROVEMENT: Improved operational efficiency to reduce customer service errors and expand client services without expanding workload. Documented procedures and compiled employee manual. Cross-trained employees to handle fluctuating workflows. Achieved Better Business Bureau A+ rating and enabled creation of the SmartTrack Program. PROJECT MANAGEMENT: Developed The SmartTrack college readiness program. The program opened up many new opportunities for the company, ultimately leading to top sales, expansion and a national merger. See CollegeFundingKit.comMARKETING/WEB DEVELOPMENT: Designed and wrote content for multiple web sites. See OurCollegePlan.com COACHING & INSTRUCTION: Developed work culture of empowerment, creative thinking, continuous improvement and teamwork. Employees started with basic computer skills and I coached them to high-level competence in: database usage and administration, server maintenance, MS Word, MS Excel, website maintenance, teaching SmartTrack seminars, delivering required services. Reduced employee turnover.CUSTOMER RELATIONS MANAGEMENT: Customized ACT! CRM database to expand as the company expanded. Enabled sales force to connect and communicate remotely. Tracked every communication and action for each client. Automatically produced customized communication with customers; DATA MINING: Customized QuickBooks and CRM to provide more detailed, useful reporting to management. Set up CRM reports and to-do lists for each employee, allowing them to stay on top of client services.

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  The Blissful Living Network

  • Douglas, MA

  • Founder

    • 2002 - 2005
    • Douglas, MA

    WEB DESIGN & DEVELOPMENT: Created a cutting-edge holistic wellness directory containing over 7,000 practitioners throughout New England and New York. Visitors could search by service, location, or even find a yoga class running on a Wednesday night. Simply by entering their information into our online database, practitioners could easily create their own basic website, as well as printable fliers for their classes. DATABASE DEVELOPMENT: Designed and built the SQL Server database that powered the site, including indexes, tables, data types, writing the SQL queries, etc.PROJECT MANAGEMENT: Hired and managed IT contractors that programmed the interface between the web site and the database, the practitioner user interface, as well as the zip code location finder functionalities. Oversaw completion of the entire website from inception to launch.SALES & MARKETING: Developed strategic partnerships with leading holistic expo companies, and our product was included in a marketing kit sold nationally to holistic practitioners. Created trade show displays and manned the booth. Designed brochures and other marketing materials. Active Business Networking International (BNI) member. - BOOKKEEPING: Set up and used QuickBooks Pro to manage company accounting.

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  TJX

  • Framingham, MA

  • Web Development Contractor

    • 2000 - 2002
    • Framingham, MA

    WEB MAINTENANCE: Updated TJMaxx.com and MarshallsOnline.com weekly with new promotions, graphics, interactive quizzes etc. When needed, I added new pages or edited the page coding to accommodate marketing's requests.PROCESS IMPROVEMENT: Organized and streamlined the documentation and editing process to eliminate errors and down time. CONTENT MANAGEMENT: When I came onboard, the websites were running on a half-built Vignette content management system. In order to update any graphics or text, I had to go into tables in SQL Server and update cell by cell. I knew the company was planning on a major overhaul of their sites in a few years, so in the meantime I built a MS ACCESS front-end to the SQL Server, enabling the updates to be done easily and much more efficiently through user-friendly forms.

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  Trader Joe's

  • Needham, MA

  • Corporate Administrative Assistant

    • 1998 - 2000
    • Needham, MA

    RECEPTION: Greeted and screened visitors, answered phones, distributed mail, sent packages, updated databases, spreadsheets, and documents.PROCESS IMPROVEMENT: I converted a bulky 100+ page MS Excel spreadsheet used to print product pricing labels into a streamlined, user-friendly Access database. A vendor trying to sell us specialized software for the purpose couldn’t believe I was able to create our own low-budget app. When the office was to be remodeled, I suggested modifications in the layout that resulted in a highly efficient printing, packaging, faxing and shipping area used by the entire office. I collected frequently used contacts from all staff members and pre-programmed faxes, shipping and labeling machines to help automate tasks.

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  Tricor Associates

  • Medfield, MA

  • Business Administration Contractor

    • 1996 - 1998
    • Medfield, MA

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  Web Converting

  • Framingham, MA

  • Account Manager

    • 1994 - 1996
    • Framingham, MA

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  Clean Environment Company

  • Billerica, MA

  • Data Administration Supervisor

    • 1991 - 1993
    • Billerica, MA