Experience

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  Shelter UK

  • Manchester, England, United Kingdom

  • Engagement Worker for Changing Futures team

    • Jan 2022 - Present
    • Manchester, England, United Kingdom

    My role as an engagement worker for the Changing Futures project involves working with people facing multiple complex needs, including mental and/or physical health issues, substance misuse and addiction, homelessness and contact with the criminal justice system, to provide support and add value to their lives as and where we can. This role involves working closely with multiple agencies such as social housing associations, drug workers, mental health workers, care coordinators, GP surgeries, and Greater Manchester Police, in order to deliver the most person-centred, trauma-informed support to each person.

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  Samaritans

  • Manchester, England, United Kingdom

  • Volunteer

    • May 2022 - Present
    • Manchester, England, United Kingdom

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  Prison Advice and Care Trust (Pact)

  • Volunteer

    • Oct 2021 - Present

    My role as a call handler for the Prisoner's Families' Helpline involves listening to callers, whether they are family members of people in prison or prisoners themselves, and advising or reassuring them. If we are unable to advise or feel they would benefit from speaking to a specific organisation then we can signpost them to relevant services. Most of the calls we get are emotional support calls, safeguarding, questions surrounding finances or prisoner property, or locating a loved one in prison.This role has greatly enhanced my knowledge and understanding surrounding the criminal justice system, and has further improved my ability to listen and empathise.

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  Western Avenue Medical Centre

  • Chester, England, United Kingdom

  • Medical Receptionist

    • Jun 2020 - May 2022
    • Chester, England, United Kingdom

    My role at the surgery involves answering the telephone, booking patients in for appointments or signposting them to an external service depending on the information they present with, dealing with patient queries from the patients themselves or from clinicians, and processing prescription medication requests. At times we are required to liaise with hospital doctors, the pathology lab, A&E secretaries etc in order to find out information regarding our patients, so we can deliver the best possible care to them.As we are sometimes the first port of call for patients in emergency situations, it is important for us to listen carefully to the information presented to us by each patient on an individual, case-by-case basis. As a result, this role has greatly developed my communication skills. Along with this, dealing with upset patients has taught me how to stay calm in high pressure situations and maintain a professional attitude at all times. I have learned that sometimes in these instances, empathy can be the key to resolving conflict and a compassionate but firm approach can be most effective for de-escalating stressful situations.

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  City Walls Medical Centre

  • Chester, England, United Kingdom

  • Front Desk Receptionist

    • Feb 2021 - Mar 2021
    • Chester, England, United Kingdom

    I worked at the COVID-19 vaccination centre in Chester in early February, and my role involved signing patients in for their vaccinations. I thoroughly enjoyed working with this team of people, and I enjoyed seeing familiar faces of patients and being able to stop and chat to them.

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  Garden Lane Medical Centre

  • Chester, England, United Kingdom

  • Medical Receptionist

    • Jun 2018 - Aug 2018
    • Chester, England, United Kingdom

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  Western Avenue Medical Centre

  • Chester, England, United Kingdom

  • Medical Scribe

    • Oct 2015 - Sep 2016
    • Chester, England, United Kingdom