Experience

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  Intertek India

  • Bengaluru Area, India

  • Senior Global Technical Manager

    • Sep 2007 - Present
    • Bengaluru Area, India

    CURRENTManaging premium most, highest volume client account globally. Managed and negotiated proposal and contract development for all opportunities utilizing established procedures by all stakeholders (legal, sales, client service, operations, etc).Maintained and grown high-level relationships with Client with a clear understanding of the clients’ organization, key decision makers and influencers.Conducted and participated in account reviews (quarterly, annual reviews with high-level management, internal and external)Lead client engagement by building and promoting a stronger client relationship through creating value for the client and resolute and attending to urgent and sensitive customers issues.Driven Customer satisfaction through expansion of services provided and sustaining customer loyalty strategies for greater account penetration and cross-selling opportunities for greater market shareDeveloped and provided solutions and innovative ideas to solve key clients’ problem.Worked closely with Business Unit/Division and Regional leadership in developing and delivering of the strategic account strategies goals and plans.Instrumental in advising management on value added services, collaborating with Business Development Team to provide input related to new products, services and/or markets to progress the CSR business PAST/INTERIMConceptualized and prepared pilot a study on risk assessment in Castor oil supply chain in India for a top German chemical company BASFWorkplace Compliance Assessment Regional Role India and BangladeshSuccessful Achievement of presenting convincing sales presentation on Sustainability Development Model TGI (Think Green Initiate) which was instrumental in winning of Marks & Spencers deal with 900 suppliersDelegated as Regional QA to conduct Internal audit based on Global Quality system for pan India and Bangladesh in 2011

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  Macy's Merchandising Group

  • New Delhi Area, India

  • Associate HR, MIS & Admin Manager

    • Oct 2006 - Sep 2007
    • New Delhi Area, India

    Oversee administration of HR processes and procedures, including record-keeping and HRIS data management. Manage assigned elements of Compensation Administration program, including survey data and job descriptions. Lead the team in investigating, streamlining and re-building processes to ensure that each one is working smoothly and efficiently, using automation where necessary and available. Develop and maintain HRIM workflows for targeted HR processes, work with HR team members to streamline activities and managing standardized reporting. Responsible for handling all HR related contracts &; administration, license agreement, maintenance & renewal of contracts. Supporting operation teams for ensuring labour compliance of all the nominated vendors. Successful implementation of Flexi Timing project, conceptualization, presentation, approval and execution

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  Bureau Veritas Consumer Products Services

  • Human Resource Sr. Executive (Social Audit, Training & Ethical Auditing)

    • Jul 2002 - Jun 2006

    Oversees the supervision of trainees, which includes daily performance reports, training feedback and assessment test for evaluating their performances with inputs from HODs of respective departments and in consultation with Sr. Manager HR. To ensure training are conducted as per annual plans and Global Quality Manual. Ensuring all the employees are provided training for company’s core values, business and ethical values. Based on the inputs from various department, design, implement and evaluate technical training and education programs for employeesAs a Social Compliance Officer, I have performed around 100 social audits. Since inception of my role as Social Compliance Officer I had been involved in checking the compliances with local labour laws and client specific code of conducts in terms of wage payment, health & safety, social benefits and other employment practices of various export houses. I have catered to esteem clients like Disney, Nike, Nordstrom, Levis, Shopko, Home Depot, Kohls, FLA, WRAP, ETI, Monsoon, Revman, Abercrombie & Fitch etc. Apart being a lead auditor, my profile included whole gamut of coordination job involving scheduling audits, client’s interaction, billing social audit.