Experience

• 

  Lightbridge Academy

  • New Jersey

  • President, Franchisee, Early Education Industry

    • Nov 2019 - Jun 2023
    • New Jersey

    • Established a Childcare center from grounds up• Managed P&L for the company including expenses and receivables• Managed compliance to policy and guidelines to meet state, district and franchise requirements• Hired and mentored the team to operate the center.• Customer communication and management to provide highest level of service• Digital and local area marketing to promote the business.

• 

  Citi

  • TWC/WLC Jersey City Branch, Co Chair

    • Feb 2013 - Nov 2019

    • Managed multiple events in Jersey City NOC7 and NOC3 combined as Co Chair of the Steering Committee• Represent TWC/WLC JC in the North America Branch meetings• Manage all the communications to the upper management as well as broadcast through Collaboration.

  • Electronic Banking Support Lead, TTS Client Experience

    • Jan 2010 - Nov 2019

    • Managed the CFX Support team completing CFX Support migration to Jersey City along with the virtual CFX from Ops to Support.• Manage client’s Certificate update in CTE as well as in production.• Development of the department’s website for publishing documents & sharing information and announcements. This website provides the links for applications/tools/sites that are necessary to perform the day-to-day activities for Client Delivery group. • Developed on-demand Platinum Specific Client Technical Case Report coordinating with all regional team.• Was also responsible to produce monthly CFS customer issue metrics for upper management review.• Continuously engaged in providing training to new as well as existing support resources on various products, while managing the team across the globe – Dublin, India, Jersey City and Jacksonville.• Defined Trade Support Process with collaboration of various Trade partners within Citi and provided the CFX training to the trade support group following ‘Train the Trainer’ module.

  • Citi File Exchange Client Technology Services, Senior Support Analyst

    • Aug 2007 - Jan 2010

    • Client Technology Services (CTS) is designed to globalize the Client Delivery initiatives across all the regions and pursue to have a standard procedure across all the regions.• Interacted with stakeholders, while standardizing and globalization of Client Delivery for the work streams:o Client Testing Process, o Global Hub Migrationo Integration.• Manage and track a list of EOL (End of Life)/ End of Vendors Support Applications for Client Delivery.

  • Project Manager and Senior Business Analyst, CitiDirect

    • Nov 2003 - Aug 2007

    • Requirements Manager in CitiDirect, the flagship corporate banking Application for Citigroup. CitiDirect is a Global Corporate cash management system with over 250,000 users in 90 countries in 23 languages offering both local and cross border cash management capabilities. CitiDirect is internationally recognized as the industry leader in Internet banking systems and is the winner of numerous financial awards..• Responsible for Business Analysis and Requirements gathering for the functionality requested by various business groups for all regions - EEMEA, LatAm, Banamex, and North America..• Performed Gap Analysis for the migration on CitiDirect for the clients on Legacy systems.• Performed function point related tasks and delivered all the SDLC related deliverables related to the project.