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Bio

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Divaa Afaf Ahmad is a seasoned journalist, art director, and graphic designer with over 20 years of experience in various industries, including non-profit, sales, and corporate communications. She has worked as a professional Arabic writer, column writer, and keynote speaker, and has expertise in graphic design, illustration, and storytelling.

Experience

  • DENOV Media, LLC
    • Dearborn, Michigan
    • Marketing Manager / Radio Host – Americana Radio 102.3 FM & Magazine. MI, USA
      • Jan 2013 - Present
      • Dearborn, Michigan

      • Professional Arabic Writer, column writer, covering important local and international events.• Gathering news, creates stories and interviewing high profile officials both local and international level.• Excellent presentation and knowledge of operating the communication equipment.• Been a keynote speaker at important events to empower women and children and been interviewed by many news outlet both local and international level.• Organized many events for seniors, families and single mothers and helped to raised donations. • Brainstormed new strategic marketing techniques besides selling advertisements and building network.• Set up meetings with potential clients and listen to their wishes and concerns.• Coach team members to develop sales and opportunities to meet sales goals.• Show great leadership in a positive a professional manner.• Created and increased social media engagement to boost sales and audience.• Establish and maintain friendly and professional interactions with new and current clients.• Trained, hired, support other sales associates.

    • Personal Banker Supervisor
      • Feb 2013 - May 2014
      • Michigan

      • Rank among top performers, consistently meet or exceed sales objectives.• Assumed a leadership role in the absence of the supervisor and maintained banks normal operations and procedures.• Sold banking products, opened new customer account including checking and saving accounts.• Ability to think, ask interested questions and work under high-pressure situations.• Supported customer service representatives by addressing customer inquiries by phone, resolve issues related to online banking services.• Providing excellent customer services, handling customer transactions, cashing checks, balanced daily cash deposits with consistently high level of accuracy and bank vault inventory with a zero error rate.• Maintained strict confidentiality for all client information.• Providing administrative support at local branches during staffing shortages

    • Senior Art Director - DENOV Graphics Inc.
      • Nov 2005 - Dec 2012
      • Michigan

      • Working day-to-day operations and ability to produce and provide a wide variety of graphic, custom designs and printing products including, newsletter, business cards, letter heads, logos, directory, menus, as well other different art and advertisement materials.• Ability to communicate on various levels with advertisers, artists, corporate clients, nonprofit organizations and media contacts.• Able to bring new accounts by using a variety of effective sales techniques. • Direct art freelancers and photo shoots.• Resolve complex billing, technical issues, customer complaints and professional experience in cash handling and transaction. • Keeping and updating all the accounting records, ensuring accurate cash calculations and calculating credit card receipts as well.• Trained supervised, evaluated employees and managed a high-volume workload within a deadline-driven environment.• Team design leader for a local Directory published and distributed in 2010.

  • Garden Foods Distributors
    • Dearborn, Michigan
    • Office Clerk - Garden Foods, Inc. MI, USA (Feb 2000 - Oct 2001)
      • Feb 2000 - Oct 2001
      • Dearborn, Michigan

      • Perform filing, data management, drafting, billing, cash handling, customer service, shipping and editing short office memos.• Answer telephone inquiries from customers regarding the status of orders and other service issues.• Assist with all other office administrative duties.• Assist with new employee training including office policies, services, billing, and other services.• Prepare and administer monthly performance reviews to track the sales.• Handling and resolving complex customer transactions.• Training new clerk staff.

  • Al-Khaleej Newspaper
    • Sharjah, United Arab Emirates
    • News Reporter
      • Jun 1997 - Aug 1999
      • Sharjah, United Arab Emirates

      Interviews, covering press conference, column writer and professional photographer.

Education

  • 2006 - 2008
    Madonna University
    BFA, Visual Communication / Graphic Design
  • College for Creative Studies
    Fine Arts, Visual Communications; Fine Art, Visual Communications, General Education and Workshops
  • Henry Ford College
    in Fine Arts, Visual Communications, General Education, Drawing and Computer
  • Academy of Design and Technology
    BFA; BFA, Fine Arts; Visual Communications; Fine Arts; Visual Art Education

Suggested Services

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Industry Focus. “Graphic Design”

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