Experience

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  Power Depot Inc.

  • Miami, Florida, United States

  • Service Manager

    • Jun 2022 - Present
    • Miami, Florida, United States

• 

  (Independent) Management Consultant

  • Developer and Business Advisor

    • Feb 2018 - Oct 2022

    - Business developer.- Business advisor.- Business structure advisor.- Design and development of business plan.

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  GENERAL POWER LIMITED

  • Miami

  • Production Manager

    • Jan 2020 - Jun 2022
    • Miami

    Managing all operation of the Production area, Supply chain process, warehouse operation, purchase process

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  Grupo Mitrak S.A.S.

  • Colombia

  • Member Board of Directors

    • Feb 2019 - Jan 2020
    • Colombia

    Advise to Company’s Board of Director to development of the Producto Support department.

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  Citysightseeing miami

  • Miami, Florida

  • General Director

    • May 2017 - Jun 2018
    • Miami, Florida

    - Guarantee the profitability of the company through the elaboration and implementation of the business plan- Planning of the daily operation of the company.- Reviewed operational records and reports to project sales and determine profitability.- Planned client relationship cultivating events to promote growth, resulting in an expansion of clientele base by 60%.- Communicated regularly with company owner for daily support and strategic planning.- Built strong client relationships and provided high value-adding services, resulting in a 15% company market share increase.- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.- Attended sales training camp and brought best practices leadership back to the company.- Built relationships with customers and the community to establish long-term business growth.- Approved all sales staff budget expenditures.- Planned and directed staff training and performance evaluations.- Supervised a sales force of 10 sales associates.

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  Kenworth de la Montaña

  • Colombia

  • Service Manager

    • Mar 2016 - Dec 2016
    • Colombia

    - Drive all workshop (13) nationwide in the country.- Ensure compliance with the policies and procedures of the brands (Kenworth, DAF, Yutong and Sinotruk) represented. - Support and guarantee compliance with the guarantee policies of the brands represented.- Manage the department of warranty and technical support.- Design and implement the business plan of the service department, establishing the budgets of - sales and expenses of the business unit.- Design and implement the training plan for workshop managers, service advisors, sellers and mechanics.- Establish and analyze the results of KPIs service area- Established project control procedures such as project forecasts and cash flow projections.- Develop and implement traspostation fleet administration projects

• 

  Casatoro S.A.

  • Aftermarket Manager

    • Jan 2015 - Mar 2016

    - Drive sales team (Parts Seller and Service advisor)- Drive the warehouse and logistic department.- Guarantee the parts inventory level to achieve customer satisfy.- Managins all workshops (11) nationwide in the country.- Ensure compliance with the policies and procedures of the brands (John Deere) represented- Support and guarantee compliance with the guarantee policies of the brands represented- Managing the department of parts, service, warranty and technical support.- Design and implement the business plan of the parts and service department, establishing the budgets of sales and expenses of the business unit.- Establish and analyze the results of kPIs (Key performance indicator) of the units business- Design and implement the training plan for Sales manager, parts seller, workshop managers, service advisors, sellers and mechanics.- Established project control procedures such as project forecasts and cash flow projections

  • Service Director

    • Apr 2014 - Jan 2015

    - Direct all workshop (11) nationwide in the country.- Ensure compliance with the policies and procedures of the brands (John Deere) represented- Support and guarantee compliance with the guarantee policies of the brands represented- Managing the department of parts, service, warranty and technical support.- Design and implement the business plan of the parts and service department, establishing the budgets of sales and expenses of the business unit.

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  NTS NATIONAL TRUCK SERVICE S.A

  • Service Manager

    • Oct 2010 - Apr 2014

    - Managing all workshop (10) nationwide in the country- Ensure compliance with the policies and procedures of the brands (Caterpillar, VW. Newholland) represented- Support and guarantee compliance with the guarantee policies of the brands represented.- Managing the department of warranty and technical support.- Design and implement the business plan of the service department, establishing the budgets of sales and expenses of the business unit.- Design and implement the training plan for workshop managers, service advisors, sellers and mechanics.- Establish and analyze the results of kPIs (Key performance indicator) of the units business.- Established project control procedures such as project forecasts and cash flow projections.- Develop and implement traspostation fleet administration projects.- Managed a 1600000-million square foot office space employing 300 workers.

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  NTS NATIONAL TRUCK SERVICE S.A.

  • Colombia

  • Training Coordinator

    • Jan 2009 - Oct 2010
    • Colombia

    - Evaluated the effectiveness of training programs and recommended improvements to upper management.- Coordinated ongoing technical training and personal development classes for staff members.- Conducted orientation sessions and organized on-the-job training for new hires.- Developed surveys to identify training needs based on workshop warranty and reprocessing.- Organized and edited training manuals, multimedia visual aids and other educational materials.- Selected and assigned instructors to conduct specific training programs.- Trained new hires to perform cross-training exercises with experienced workers.- Communicated all learning and performance objectives, schedules and training assessments to upper management.

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  NTS NATIONAL TRUCK SERVICE S.A

  • Colombia

  • Instructor Técnico

    • Jul 2007 - Jan 2009
    • Colombia

    - Develop and impart the training plan to the technical team of the company.- Skills certification to technician.- Warranty cases support -Technical support to the workshops.- Selection and purchases of special workshop tools

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  Multiwagen LTD

  • Bogotá D.C., Colombia

  • Workshop Manager

    • Jun 2006 - Jun 2007
    • Bogotá D.C., Colombia

    - Design and implement the business plan of the service department, establishing the budgets of sales and expenses of the business unit.- Develop and implement procedure in the workshop.- Assign jobs to mechanics.- Monitor the Quality of service of the mechanics and body shop area.- Guarantee the profitability of workshop area.- Customer service attention.