Experience

• 

  Aditya Birla Insurance Brokers Ltd.

  • India

  • Regional Key Relationship Manager

    • Oct 2022 - Present
    • India

• 

  Xperitus Insurance Brokers Private Limited

  • India
  • Insurance
  • 100 - 200 Employee

  • Head Business Development

    • Feb 2013 - Oct 2022

  • GM

    • Feb 2013 - Feb 2017

• 

  Xperitus Insurance Brokers Pvt Ltd

  • Nariman Point

  • DGM Corporate/SME special Lines

    • Feb 2013 - Sep 2022
    • Nariman Point

    "Successful CRM is about competing in the relationship dimension. Not as an alternative to having a competitive product or reasonable price- but as a differentiator. If your competitors are doing the same thing you are (as they generally are), product and price won't give you a long-term, sustainable competitive advantage. But if you can get an edge based on how customers feel about your company, it's a much stickier--sustainable--relationship over the long haul."

• 

  Cholamandalam MS General Insurance Co. Ltd.

  • India
  • Insurance
  • 700 & Above Employee

  • Branch Manager commercial

    • Nov 2007 - Feb 2013

    Direct all operational aspects including operations, customer service, human resources, administration and salesAssess local market conditions and identify current and prospective sales opportunitiesDevelop forecasts, financial objectives and business plansMeet goals and metricsManage budget and allocate funds appropriatelyBring out the best of branch’s personnel by providing training, coaching, development and motivationLocate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunitiesShare knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needsAddress customer and employee satisfaction issues promptlyAdhere to high ethical standards, and comply with all regulations/applicable lawsNetwork to improve the presence and reputation of the branch and companyStay abreast of competing markets and provide reports on market movement and penetration

  • Sr. BDM

    • Nov 2007 - Apr 2012

    Evaluated market & maximized sales performance through direct selling.Conducted market surveys, to analyze market competition. Customer Relationship Management whereby I developed long-term relationships with customers. Instilled confidence in customers, through speedy resolving of customer issues.

• 

  Oriental Insuarance compny limited

  • executive

    • Jan 1989 - Nov 2007