Experience

• 

  Tuff Turf

  • Australia
  • Construction
  • 1 - 100 Employee

  • Bunnings - National Merchandise/Training Manager

    • Jun 2017 - Present

    As per all previous Tuff Turf roles in addition but not limited to:-Management of the actions of over 150 Merchandisers across the Bunnings network-New Store Setup program development-Direct responsibility for the KPI achievement for every Bunnings store in Australia-Developing and conducting product training programs at Bunnings stores-Management of the movements, actions and development of 1 trainer-Bay layout Guide development in conjunction with Bunnings New Zealand-Increased KPI Reporting role to Directors-Web presence development

  • Retail Service and Training Manager

    • Oct 2015 - Jun 2017

    As per below Tuff Turf role in addition but not limited to:-Responsible for performance and coaching of 1 Company Sales Rep in Victoria Metro-Design and implementation of Rep Induction program-Developed National Training program according to client guidelines-Conducted training sessions with more than 1100 Team Members from Australian Bunnings stores (over 270 stores)-Responsible for the Sales and KPI's for Australian stores-Product Manager for Tuff Edge Garden edging range-Direct consumer communication regarding Tuff Edge range through email; handling of concerns, actioning feedback to improve product range

  • Vic/Tas/SA Sales Rep

    • Dec 2014 - Oct 2015

    -Very autonomous role-Store sales visits usually consisting of merchandising and heavy-lifting of products-Foster existing relationships with retail staff departmentally, with store management and head office-Conduct Product training with retail floor staff at state level over 70 stores-Time Management-New store setup -Successful trade customer event development and attendance-Market Research-Heavy emphasis on development of customer relationships through telephone and email -Monthly and quarterly KPI analysis and action planning -Sales Territory analysis-Conduct Quarterly Business Reviews with store management and key stakeholders; closing sales presentations based on inadequate performance-Maintain high standard of merchandising well above customer requirements-Audit stores for presentation standards and range accuracy based on individual requirements

• 

  GALE PACIFIC LIMITED

  • Territory Manager

    • May 2012 - Dec 2014

    -Conducted successful Prospecting and Cold Calling for new customers-Built deep, lasting relationships with retail staff departmentally and with store management-Conducted Product training with retail staff-Time Management-New store setup -Heavy Merchandising role-Successfully met sales targets-Attended trade shows-Competitor product research-Maintenance of customer relationships through telephone, email and post-Preparing spreadsheets for Management submission-Prepared detailed weekly sales reports

• 

  Bunnings

  • Keysborough, Vic

  • Tools, Kitchen and Trade Expert

    • Mar 2008 - Apr 2012
    • Keysborough, Vic

    -Sales-Merchandising-Customer service-Point of sale maintenance-Team Leadership-Staff training-Active member of Safety Improvement Team-Rosters-Back Office responsibilities-Cashing in/out of numerous registers at start and end of trading days-Team leader during ''Store reset''-Future Leader program participant-Electrical Appliance testing and tagging for legal compliance-Admin Audit Compliance-Safety Audit Compliance-Designed Bulk stock promotional areas- Preparing Business Plans

• 

  Kincrome Group

  • Victoria, Australia

  • Hardware Area Manager

    • Feb 2007 - Feb 2008
    • Victoria, Australia

    -Cold Calling-Relationship building-Product training-Time Management-New store setup core range submissions-Merchandising-Prospecting for new clients-Sales-Trade Shows-Product research-Maintaining customer relations through telephone, email and post

• 

  Bunnings

  • Bunnings Bayswater

  • Tools Expert

    • Feb 2002 - Feb 2007
    • Bunnings Bayswater

    -Stock management-Customer Service-Team Leading-Team Management -Staff Training-Merchandising-Shrinkage Reduction duties (member of SWAT Team)