Experience

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  Dubai Airports

  • United Arab Emirates
  • Airlines and Aviation
  • 700 & Above Employee

  • Senior Manager-Financial Planning & Analysis

    • Dec 2014 - Present

    Dec. 2014 – to dateCollaborate and consult teams, senior leadership and stakeholders across the group as per assigned portfolio, align delivery of strategic objectives and support operational needs of the business.

  • Quality Assurance

    • Mar 2010 - Dec 2014

    Key responsibilities are:• To develop and implement IMS (Integrated Management Systems) at DA and DWC, ensure that the IMS documentation (Processes, Policies and Procedures) conform with local and international laws and regulatory standards and are aligned with achieving the corporate strategy and objectives.• Coordinating and advising all DA units in developing their business processes, policies, procedures and ensure conformity and standardization in their documentation.• Conduct Compliance audits to ensure that DA Operational units are working in compliance with DA Processes, Policies and Procedures, agreed SAL / KPI’s with stakeholders, national & international laws and regulations.• Prepare reports on IMS status and its effectiveness highlighting quality improvement opportunities and corrective action plans. • Interact with other airports, GCAA, airlines, Quality Assurance Service providers, Consultantsand International bodies like ACI and ICAO to identify, update standards, best practices and benchmarking. • Conduct training sessions with the respective units champions and coordinators on quality concepts and BPM system to promote efficiency, risk management and cost reduction.• Develop and maintain complete repository of all DA Processes, Policies and Procedures and create a database/library of all the applicable laws and regulations. • Coordinate with All DA units for the Dubai Govt. Excellence Program (DGEP) to facilitate in the compilation of documentation for submission based on the required criteria.

  • Head of HR Operations

    • Nov 2008 - Mar 2010

    Key Achievements:-Developed and launched the HR Policy Manual and FAQ’s in 6 different languages-Developed a detailed manpower payroll data base for the entire organization -Developed and managed the Manpower Budget for 2010 for DA and AMIA (approx 700 Million) and HR&D Capital & Operational Budgets (approx. 6.5 Million)-Successfully concluded the DA restructure processLead and manage a team of 9 employees in providing DA proactive and strategic HR support to the business units to assist in developing and delivering the HR objectives and the corporate HR strategy.

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  Panasonic Corporation (Avionics)

  • Dubai

  • Regional Human Resources Manager - ME & Africa Region

    • Jan 2007 - Nov 2008
    • Dubai

    Key Achievements:- Through Corporate HR successfully introduced and implemented the new PEOPLE PMS and bonus system. - Developed HR policies and procedures manual for the ME region in line with their respective local labor laws.- Developed and implemented a new salary, grade and benefits structure for the ME region in coordination with Corporate HR. - Successfully negotiated and introduced new staff medical policy for the Company (for ME, Europe & Asia region) and saved over half a million US$ for the regions outside USA.Managing the manpower planning for the region, recruitment & selection from both local and international markets; Employee relations; reward & recognition programs, training & development and timely payroll management for the ME region with the assistance of one HR Officer. Some of the key challenges were: • Be a strategic partner for the business and regional heads to establish unit specific selection processes for timely and cost effective recruitment as per their manpower budgets.• Conducted international recruitment workshops to source qualified IFE engineers and technicians from Morocco, Tunisia & Philippines • Streamline and manage the careers website in order to receive resumes for vacancies in the region• Managed and oversaw the on-boarding process for all new employees, conduct orientation programs and arranged for their work visas, housing, education for self and their families. • Conduct annual salary and benefits surveys to benchmark the Company salary and benefits in line with the market • Introduced and executed the new Performance Management Systems. • Introduced and successfully implemented the Employee Reward and Recognition program in the region. • Managed all staff grievances and disciplinary issues and provide appropriate guidance to the employees, line managers for efficient and satisfactory resolution of the same in line with the HR policies and procedures and local laws.

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  Atlas Telecom

  • Dubai

  • Group Human Resources & Administration Manager

    • Feb 2005 - Jan 2007
    • Dubai

    Key Achievements:- First department in the Group to be ISO 9001 certified- Developed and streamlined salary and benefits structure across the Group companiesManaged the entire HR & Administration functions for 300 Employees Company spread between the Head Office in Abu Dhabi, Regional Offices in Dubai and rep office in Kabul with the support of 4 staff. My accountabilities also included: • Have periodic meetings with the line managers to discuss their present and future manpower requirements • Ensure that the basic work place ethics are met and new staff is provided detailed orientation upon joining. • Update the complete HR Policies and Procedures manual, ensuring the line managers are kept updated of any changes and confirm to implementation. • Developed a compensation and benefits structures and ensure implementation of the same while making offers to new candidates • Staff training and development are constantly monitored with the assistance of the respective line managers and half yearly and annual performance appraisal process. • Ensure that the Company is fully compliant and abides by the local UAE labor and immigration laws • Responsible for handling employee relations activities, grievance handling and disciplinary issues.

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  Style Avenue Middle East-FZCO (SAKS Dubai) (High End Fashion Retail)

  • Dubai

  • Human Resources & Administration Manager

    • Mar 2003 - Feb 2005
    • Dubai

    Key Achievements:- Accomplished in sourcing sales associates from Lebanon, Syria and Dubai in record time of 45 days- Introduced and implemented ‘Civil Soft Payroll System’ - Developed HR policies and procedures manual as per local laws and SAKS corporate policiesManaged the entire HR and administrative functions from inception of SAKS from recruitment, on boarding, orientation programs, setting up of salary & benefits structure, HR manual, payroll, purchasing and negotiating contracts with suppliers. In addition some of the key responsibilities were:• Developed the Human Resources and Administration infrastructure for the new 81,000 sq. ft Saks flagship store in the New BurJuman Centre, Dubai that opened in September 2004• Design and implemented all store policies and procedures. • Responsible for recruitment, training, “Step into Saks” orientation program for new associates and executives identify, initiate and implement opportunities for training programs at all levels. • Developed, monitored, controlled, reported and analyzed budgets to ensure the organization stays within the approved personnel and administrative budgets. • Developed and implemented incentives, personal commendation letters and other motivational programs for general staff welfare. • Liaise with department heads for appraisals in view of probation, confirmation, increment and promotions. • Managed employee welfare activities, grievance handling and disciplinary issues • Organized all company events and local and international training programs • Negotiate contracts for sub-contractors i.e. Security, cleaning, maintenance services.

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  Mashreqbank

  • Dubai

  • Team Leader, Administration & Procurement, Dubai

    • Apr 1998 - Mar 2003
    • Dubai

    Key Achievements:• Increased the overall administration service standards from 85% in 2001 to 94% satisfaction level for 2002 • Recommend and implement new cost saving measures e.g. introducing energy saving bulbs, timers etc. • Recipient of ‘We Dare’ suggestion scheme award for year 2001 • Developed and streamlined processes to reduce the Internal Audit findings to a low risk rating.Led a team of 9 staff where we were required to manage:• the complete General Services Unit for 32 Mashreq bank branches and 9 Osool (Mashreq bank Finance Company) branches; the negotiate with vendors for purchase of stationery, printing, furniture, fixtures, automobiles, maintenance & service contracts; to improve the service culture by training staff through MLS and cement relations between Govt. Agencies and the Bank

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  The Aga Khan Universtiy Hospital

  • Karachi

  • Senior Recruitment Officer

    • 1995 - 1997
    • Karachi

    Reported to the Recruitment Manager; Job responsibilities entailed: Screening applications, short listing and recruiting candidates for vacancies as per AKU policies and procedures; Liaison with national and international advertising agencies for placement of local and foreign advertisements; Co-ordinate and direct policies, plans and programs for training and development of staff ; Organize and conduct single, group and panel interviews; Provide functional guidelines to all operating/service units within the institution for employment, manpower planning, management development and training; Prepare comparative analysis to ensure internal pay equity; Arrange training orientation programs for all new employees; Counsel and mentor employees; Coordinate with local immigration for issuing work permits for expatriate employees.

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  Harrods

  • Knighsbridge, London

  • Department Manager

    • 1991 - 1994
    • Knighsbridge, London

    Responsible for Led a team of 20 sales associates and one office assistant. Effective planning and execution of sales strategies in order to achieve annual sales target of GBP 3 million per annum; Developed and conducted training program for launching new products and brands; Conducted stock inventory audits and ensured strict compliance of stock control systems; Developed and maintain daily, weekly, monthly and annual sales forecasts and analysis; Introduced incentive schemes to motivate the sales force to achieve sales targets; Launched David Morris new store in Selfridges; established the department’s infrastructure in terms of Personnel, stock inventory control and sales reporting system.

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  HSBC

  • Karachi, Pakistan

  • Personnel & Administration Coordinator

    • 1986 - 1990
    • Karachi, Pakistan

    Reporting to the Operations Manager; responsibilities included;Prepare and issue securities and bonds in local and foreign currency, reconcile account statements with foreign banks; Coordinate and organize all travel arrangements, hotel bookings, housing for expatriate staff, payment of company bills and maintaining the motor transport pool and maintain and update all employee personal files and records.