Experience

• 

  Four Points by Sheraton Kelowna Airport

  • Kelowna, British Columbia, Canada

  • Assistant Food and Beverage Manager (Banquet)

    • Nov 2022 - Present
    • Kelowna, British Columbia, Canada

    - Assist in managing Gulfstream restaurant, Hotel Banquet, In-room dining and Hampton Breakfast dining- Assist in staff functions in serving, support, expediting and bar- Administrative work such as payroll, ordering, hiring, invoices, staff files, inventory etc.- Executing Banquet Event Order's set-up and overseeing the whole aspect of events- Coordinate communication between front and back of the house staff- Overseeing staff performance to ensure good customer service and quality dining

• 

  Gateway Casinos and Entertainment Limited

  • Kelowna, British Columbia, Canada

  • Food And Beverage Supervisor

    • Sep 2021 - Jul 2023
    • Kelowna, British Columbia, Canada

    -Manages staff service activities, resources, budget and scheduling-Supervises and mentors the team; conduct recruitment, training, task allocation, and performance evaluation-Contributes to the menu and ensures that front-of-house offerings are of the highest caliber-Maintains and promotes updated knowledge of company policies and procedures-Collaborates with management and coordinates food and beverage service for

• 

  Interior Health Authority

  • Canada
  • Hospitals and Health Care
  • 700 & Above Employee

  • Contact Tracer Aide

    • Sep 2021 - Jan 2023

    -Call contacts of newly diagnosed cases.
    -Communicate with contacts in a professional and empathetic manner maintaining emotional and
    cultural awareness.
    -Collect and record information on symptoms and needs into the data base system with accuracy.
    -Provide contacts with approved information about isolation and quarantine procedures, and if
    appropriate, refer them to testing according to protocol and/or to a COVID-19 Community Support
    Specialist for social resources.
    -Follow a set script to inform contacts about the importance of isolation or quarantine and what to do if
    symptoms are present or develop.

  • Patient Ambassador

    • Jun 2021 - Mar 2022

    Identifies if a visit is essential by communicating with all people who present at points of entry for the assigned entrance or site by following the script and documentation provided for the role.• Explains Interior Health entrance restrictions as required and asks self-assessment questions.• Provides direction to essential patients and the public regarding the locations of various departments and services.• Follows established communication channels to raise concerns to site leadership.• Cultivates as safe an environment as possible for those entering the facility, while still adhering to infection prevention protocols and directions, violence prevention, and cultural safety training.Maintains records on visitor admissions as assigned

• 

  Canadian Red Cross

  • Kelowna, British Columbia, Canada

  • Emergency Care Worker

    • Dec 2020 - Mar 2022
    • Kelowna, British Columbia, Canada

    -Assist in the set up, daily operation and/or closing of a COVID19 testing and/or vaccination sites, both in person or virtually.-Perform Data entry tasks to register beneficiaries as they visit sites-Support and reinforce health and safety protocols with clients, visitors and colleagues including social distancing, sanitization, wearing of personal protective equipment. -Conduct phone calls to notify close contacts of their potential exposure; refer contacts for testing and connect them to community resources to support self-quarantine.-Contribute toward the establishment and maintenance of safe & supportive working environments for diverse populations and incorporating cultural considerations-Support other Red Cross initiatives to provide a coordinated team effort in meeting the needs of the most vulnerable in the community.

• 

  Marriott Delta Hotels

  • Canada

  • F&B Operations Supervisor

    • Apr 2012 - Dec 2020
    • Canada

    -Confirm that all staff are following the banquet event order in a proper and timely manner.-First on site to greet the meeting planner/event host prior to function. Confirm all customers’ needs are met. Accommodate last minute changes and challenges that arise.-Work collaboratively as needed with hotel staff including, but not limited to, Event Manager, Executive Chef, Sales and Operations Managers, and Engineers-Supervise, train and ensure the performance of assigned Banquet Staff, so that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests. -Responsible for scheduling of Banquet service staff and banquet set-up staff. Direct Servers on timing of service throughout functions.-Check buffet tables/receptions/coffee breaks/bars/function space set ups for cleanliness, attractiveness and layout; ensure agreement with function order and departmental standards; resolve any problems. Ensure replenishment of items as specified on event orders and requested by group contact.-Meet group coordinator prior to function, make introduction and ensure that all arrangements are agreeable and assist in any last minute requests or changes; including communicating them to appropriate staff.-Works collaboratively with property Sales, Event Management and Operations colleagues as well as other hotel departments to ensure effective communication and smooth event process.-Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.-Monitors the effective resolution of guest issues that arise by proactively problem solving and reporting to management and appropriate hotel staff.-Print daily checks and revenue reports. Basic computer skills also needed.-Follow all Marriott Brand Standards and complete Marriott training as needed.