Experience

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  SAP

  • Enterprise Customer Success Manager

    • Jan 2024 - Present

    I am responsible for Alphabet’s end to end customer value journey.

  • Enterprise Customer Success Partner

    • Jan 2023 - Jan 2024

    I have overall accountability for customer success and will work very closely with the customer as well as the VAT team to simplify and orchestrate our post-sales customer success activities, to help make the customer experience more productive and focused, and to create mutual success for our teams. My responsibilities consist:· Orchestrating SAP, customer, and partner resources to drive customer success with their investment in SAP solutions· Driving value realization for the customer and renewals for SAP· Establishing a streamlined customer engagement model that keeps things simple for the customer· Managing all aspects of the Outcome Success Plan to drive adoption and consumption across all solutions and business areas· Building effective collaboration across the entire account team· Ensuring access to and activation of SAP expertise to help resolve customer challenges· Seeing issues through to their successful resolution

  • Senior Data Scientist

    • Aug 2018 - Jan 2023

    • Engages in customer facing projects including (but not limited to) churn analysis, sales forecasting, sentiment analysis, vibration analysis, spatial modeling, classification, time series, chat bots, roboticprocess automation etc.• Develops econometric or machine learning models to answer business problems• Prepares machine learning demos which show the ultimate capabilities of data science tools• Leads data science projects with big sale objectives• Leads and participated in customer data value/innovation workshops• Supports cross collaboration across different teams by proactively delivering necessary content andexpertise for key deals and opportunities

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  Arizona State University

  • United States
  • Higher Education
  • 700 & Above Employee

  • Instructor

    • Jan 2018 - May 2018

    Instructor of Survey International Economics Spring 2018 Taught students the basics of international economics, its theory and applications Successfully guided 212 students and helped them improve their academic performance considerably

  • Graduate Associate

    • Aug 2012 - May 2018

    TA of Macroeconomic Principles (ECN 211, Prof Stephen Happel, Fall 2014)TA of Macroeconomic Principles (ECN 313, Ass. Prof. Natalia Kovrijnykh, Spring 2014)GA of Macroeconomic Principles (ECN 313, Ass. Prof. Roozbeh Hosseini, Spring 2014)TA of Macroeconomic Principles (ECN 211, Prof. Joana Girante, Spring 2015)TA of Macroeconomic Principles (ECN 211, Prof. Claudiney Pereira, Spring 2015)TA of Survey International Economics (ECN 306, Prof. Jose Mendez, Fall 2015)TA of Microeconomic Principles (ECN 212, Ignacio Molina, Fall 2015)

  • Instructor

    • Jul 2015 - Aug 2015

    Instructor of Survey International Economics Summer 2015, B Session Taught students the basics of international economics, its theory and applications Successfully guided 212 students and helped them improve their academic performance considerably

• 

  Discover Financial Services

  • Phoenix, Arizona Area

  • Analytics Intern

    • Sep 2017 - Dec 2017
    • Phoenix, Arizona Area

    Trained for SAS, SQL, Tableau and UnixHelped the pricing team to design a more efficient pricing model through experimental design. Calculated corporate discount rate through WACC and CAPM

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  Bilkent University

  • Ankara, Turkey

  • Teaching and Research Assistant

    • Sep 2010 - Jun 2012
    • Ankara, Turkey

    TA of Introduction to Microeconomics (Econ101, Ass. Prof. Taner Yiğit, Bilkent Uni.)TA of Monetary Economics (Econ 322, Prof. Kıvılcım Metin Özcan, Bilkent Uni.)TA of Introduction to Macroeconomic Theory 1 (Econ205, Ass. Prof. Bilin Neyaptı, Bilkent Uni.)

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  Bilkent University

  • Ankara, Turkey

  • Research Assistant

    • Jun 2009 - Aug 2009
    • Ankara, Turkey

    Project: Exploring the linkages between country growth and TFP.My duties entailed me gathering and examining the data and for this purpose by writing some small programs using Stata10 software.

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  Aselsan

  • Ankara, Turkey

  • Intern

    • Jun 2008 - Jul 2008
    • Ankara, Turkey

    I involved in fiscal controlling and amortization. For that purpose, I also learned to use SAP.

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  DBI YAZILIM

  • Ankara, Turkey

  • Intern

    • Apr 2007 - May 2007
    • Ankara, Turkey

    My reponsibilities were including telemarketting and getting feedbacks about the quality of the software.