Experience

• 

  Prognosys Medical Systems Private Limited

  • Bengaluru, Karnataka, India

  • International Sales Coordinator

    • Mar 2024 - Present
    • Bengaluru, Karnataka, India

• 

  Baker Hughes

  • Dubai/ Abu Dhabi

  • Customer Service Specialist

    • Apr 2014 - Aug 2021
    • Dubai/ Abu Dhabi

    • Orchestrated the coordination of shipments and played a key role in optimizing logistics inventory management.• Managed the tracking of Key Performance Indicators (KPIs) and spearheaded initiatives for continuous process improvement.• Guaranteed the prompt deployment of client jobs while upholding the highest service delivery standards.• Collaborated with cross-functional teams including Inventory, Asset Management, Logistics, Procurement, and Inspection to meet operational requirements.• Acted as a pivotal point of escalation for resolving critical issues and conducted comprehensive training sessions to elevate performance and service excellence.• Streamlined the shipping process for products and implemented efficient Customs strategies.• Managed the acquisition of Import/Export FANR permits, Radiation License, and FANR No Objection Notification (NON) approvals.• Conducted repairs and ensured precise inventory management, utilization, and leak testing of Nuclear Radioactive Sources.• Supervised the maintenance of Employee Dosimetry Reports, Quarterly Compliance Assurance (QCA), and comprehensive safety-related recordkeeping.• Enforced strict compliance with Health, Safety, and Environmental (HS&E) also Nuclear Radiation Safety (NRS) guidelines and ensured comprehensive Safety training.• Supervised end-to-end activities in the Customer order fulfillment and transportation cycle, ensuring documentation accuracy and compliance.• Showcased expertise in the comprehensive Repair and maintenance of Rotary Steerable Stabilizer Tools.• Played an active role in driving continuous process improvement, conducting Failure Investigation, Troubleshooting & Analysis, and managed FRACAS System management.• Provided leadership in the implementation of Technical Bulletins (TB) and the processing of Process Deviation Waiver Requests (DWR).• Played crucial role in Service delivery domain.• Fulfilled all operational requirements through Customer Order point of view.