Experience

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  FUJIFILM CANADA INC.

  • Inventory Control and Customer Returns

    • Jan 2010 - Present

    TECHDATA CANADA INC. 1995 – 2010[600 employees]CONFIGURATION TECHNICAL SUPPORT/ORDER MANAGEMENT SPECIALIST 2007 – 2009· Provided Technical support to customers on various hardware and software including Windows XP/Vista. Installed and completed setup of Configuration Department’s internal network including user’s account having extensive knowledge of Windows Server OS,NT environments and Microsoft Office suite. Worked extensively on various LAN printer, scanner setup and maintenance.· Wrote detailed instructions and processes for Technicians (approximately 40) for each job. Reduced 50% of Technician’s time when hyperlinked all photographs of & instructions for previous jobs and maintained same on a regular basis .· Working knowledge of TCP/IP,Active Direcotory & Outllok-as had to configure .· Researched and purchased all technical supplies for configuration department and maintained proper database.· Worked with one colleague to create ISO Procedures & process for configuration department which successfully led to getting ISO approval .Maintained and recommended various improvements to ensure that process were more effective pinpointing any issues before they became major.

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  Tech Data

  • Configuration Technician

    • 1997 - 2007

    · Worked as Technician of PC & Server hardware which included all major manufacturer like HP & IBM including Blade Servers and Enclosures ensuring all customers specs were met and adhered to.· Developed extensive knowledge of GHOST,ACRONIS etc in imaging of PC/Laptops resulting in greater efficiency.· Assembled various clone Laptops, PC’s and Servers from scratch including OS installation. Helped troubleshoot any PC/Laptop/server hardware problem and guided junior technicians to achieve company’s goal and objective.

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  TechData Canada

  • CUSTOMER RETURNS COORDINATOR

    • Jan 1995 - Jan 1997

    Coordinated the customer return process for non-conforming items increasing customer satisfaction.Liaised with customer service team on technical issues of hardware and Microsoft Licenses ensuring compliance issues.Trained and coached approximately 15 returns receivers allowing for greater performance as per department guidelines.

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  EXIM TECHNOLOGIES

  • Sales & Service Technologist

    • Jan 1990 - Jan 1995

    SALES AND SERVICE.Worked in Sales & customer Service of Test and Measurement equipments and PC's and Servers. Handled up to 50% of corporate sales accounts of the company's top sales customers. Acted as key contact person from initial call through final sale. Provided full customer service satisfaction by proactively managing client relationship. Developed new business opportunities in other areas.