Experience

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  Thunder Tower Harley-Davidson

  • Columbia, South Carolina, United States

  • Controller, Financial Operations

    • Mar 2023 - Present
    • Columbia, South Carolina, United States

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  Wells Fargo

  • Columbia, South Carolina, United States

  • AVP, Lead Process Engineer, Operational Excellence

    • Feb 2020 - May 2023
    • Columbia, South Carolina, United States

    Organized, lead, and facilitated cross-functional process design and re-engineering initiatives that encompassed end to end analysis and future state redesign, drove operational efficiencies, and lowered company risk.•Strategically engaged with senior and executive leaders to evaluate, rationalize, and standardize processes across 6 enterprise utilities (17 locations, 130+FTEs). In addition, constructed a solution implementation and process measurement plan with projected $333K/yr in efficiency gains.•Created and implemented a strategic roadmap for process impact analysis required to help enable payment transformation program initiatives. Aligned user stories to impacted processes, rationalized inventory, modified impacted process models and procedures.•Conducted quantitative and qualitative process analysis and created a staffing model to help drive organization structure decisions for a new Center of Excellence. Developed and proposed an implementation plan to consolidate headcount and locations with projected $464K annual savings.•Collaborated with executive leadership to identify and map customer journeys, department interdependencies and controls for several existing and future state processes within the Chief Operating Office (COO).•Facilitated completion of change control documentation, tracking, and metrics for business processes

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  Staples

  • United States
  • Retail Office Equipment
  • 700 & Above Employee

  • Global Business Process Manager, Continuous Improvement

    • Oct 2017 - Sep 2019

    Created vision and operation strategy for a team of process specialists supporting day-to-day global operations for more than 190 associates servicing customers with over $5.2B in annual sales.• Fostered BPO provider relationship, ensuring effective communication and service delivery performance through process monitoring, service quality monitoring, continuous improvement, and technology implementation.• Facilitated global continuous improvement activities (system and business process) and supported Continuous Improvement Leaders (CIL’s); ensured common approach to project management.• Planned, directed, and participated in projects impacting EBITDA and customer experience; increased ACH conversion rate 5%, augmented cash application system match rate by 6%, converted customers to digital invoices and reduced print costs $400K annually.

  • Operations Manager Diversity, Billing & Controls

    • Oct 2015 - Oct 2017

    Drove operational excellence and organizational change, delivering results via BI tools, workflow standardization and process improvement. • Contributed to a 5% reduction in electronic invoice failures and 97% on-time response rate to service tickets.• Managed team of more than 20 credit analysts in the servicing of Diversity supplier accounts. • Devised a new operational strategy and KPIs leading to process efficiencies, increased associate engagement, and reduction in AR risk.

  • Project Manager Process Excellence

    • Oct 2012 - Oct 2015

    Managed Lean Six Sigma PE project pipeline, leading DMAIC projects and coaching belts through projects resulting in $3M P&L improvements annually and a cumulative $10M financial impact. • Led cross-functional teams through the migration of accounting and A/R processes to the shared services center. Created project plans and facilitated knowledge transfer to ensure limited impact to operations and customers. • Enabled cash application teams to outsource processes to Asia by creating process documentation for knowledge transfer and by assisting with application provision and latency testing.• Oversaw planning, operational qualification, and implementation of an audio/screen capture software (NICE) so that the shared services operations could measure customer service levels and identify operational deficiencies.• Directed the initiative to create over one hundred standard operating procedures, process maps and a document repository.

  • Process Improvement Manager

    • Jul 2009 - Oct 2012

    Led cross-functional lean six sigma project teams to implement processes minimizing defects, increasing productivity, and reducing cycle time, resulting in $1M RONA savings annually.• Coordinated, planned, and facilitated Lean Operations training for associates within financial services and supply chain operations.

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  Ahlstrom Nonwovens

  • Senior Process Engineer

    • Jun 2007 - Jul 2009

    Developed and sustained manufacturing processes to meet or exceed supplier requirements while achieving quality, throughput and cost objectives.• Developed new process controls and validation procedures contributing to 61% increase in supplier quality rating within three months. • Planned and implemented successful equipment validations including water system validation, metal detection validation and Cognex camera system validation.• Improved the efficiency of hydro-entanglement water system by improving water quality and driving down chemical costs.• Established one point lessons and training for operators focusing on quality, waste and productivity.• Headed continuous improvement project reducing trim waste 33% with savings over $248K annually.

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  Kimberly-Clark

  • Engineer III

    • Oct 2005 - Jun 2007

    Worked with multi-functional team to evaluate processes, to develop centerline KPIs and to continuously improve manufacturing and converting processes.• Utilized six sigma quality tools to develop a reel transfer process flow map, a cause and effect matrix, key reel process centerlines and long term and short term improvement ideas list. The ideas that were implemented increased reel transfer efficiency from 70% to 90%.• Coordinated and facilitated several operator training sessions that increased operator capability to troubleshoot UCTAD reel transfer problems.

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  International Paper

  • Senior Product Development Engineer

    • Jul 2004 - Oct 2005

    Streamlined manufacturing processes, procedures and methodologies to improve product outcomes.• Successfully lead team and performed technical activities that led to the development of a new printed flexible packaging that was estimated to create new business revenue of $2M-$3M/year.• Designed a database that improved the product development cycle time from concept to commercialization.• Created quality testing specifications for new products and updated current specifications.

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  3M Company

  • Pharma Process Development Supervisor, Advanced Process Engineer, Manufacturing Engineer

    • Jul 1999 - Jul 2004