Experience

• 

  FxPro

  • United Arab Emirates

  • Retention Specialist

    • Aug 2022 - Present
    • United Arab Emirates

• 

  HSBC

  • Dubai, UAE

  • Personal Banking Officer-Retail Banking

    • Jul 2013 - Oct 2021
    • Dubai, UAE

    My responsibilities include Sales & Service• Opening up and maintaining customer accounts.• Promoting the sales of HSBC Credit Cards, Personal Loans.• Responsible for all sales activities and processing the documentation and attaining approvals.• Responsible for customer sales, service and satisfaction.• Filing and tracking of the data and account management.• Maintenance and management of customer database.• Managing new meetings, company visits and telephone inquiries on a daily basis.• Handling the area-wise portfolio and assist in their financial and banking requirements. Pre-Delinquency • Managing multiple pre-delinquent accounts for debt collection efforts.• Keeping track of assigned accounts to identify outstanding debts.• Handling questions or complaints regarding outstanding payments.• Investigating and resolving discrepancies in payments and accounts. Retention• Communicating with customers about their account profiles. • Developing aggressive retention strategies based on customer feedback.• Negotiating with customers to renew relationship with HSBC.• Analyzing customer behavior to retain business and build positive relationships.Outbound Telesales Officer• Delivering scripted talks that describes HSBC’s products and services.• Persuading potential customers with products and their pricing details.• Keeping track of customers that have been contacted and those who do not want to be contacted in the future.• Following up on customers for potential sales.• Processing customer requests for Balance Transfer, Quick Cash and Flexi Installment Plan

• 

  Barclays Bank

  • Dubai, United Arab Emirates

  • Sales Executive

    • May 2012 - May 2013
    • Dubai, United Arab Emirates

    • Managing the promotional activities for Barclays Credit Card.• Representing and promoting the sales of the Barclays Bank Credit Card.• Responsible for all sales activities, from lead generation to closure of a credit card application.

• 

  Kerala Publicity Bureau

  • Cochin, India

  • Executive – Branding and Promotions

    • Jul 2010 - Mar 2012
    • Cochin, India

    • Responsible for directing the advertising and promotional campaigns• Supervising creative team for development of the advertisements and drawing budget estimates for management• Carrying out market research and customer surveys to assess demand, brand positioning and awareness.• Developing market research presentations for pricing, product development and promotions.• Contributing to and developing long-term marketing plans and strategies, and also assisting in the delivery of the approved strategies.

• 

  Mewintech Computers LLC

  • Dubai, United Arab Emirates

  • Business Development Executive

    • Sep 2008 - Mar 2010
    • Dubai, United Arab Emirates

    • Assisting in running the institute successfully as a profitable venture as per policy of the Managing Committee and according to Local Government rules.• Liaising and building relationships with a range of stakeholders, e.g. customers, suppliers and colleagues.• Managing the production of marketing materials, including leaflets, posters and flyers. This involves writing and proofreading copy and liaising with designers and printers.• Demo presentation for the Software products.