Experience

• 

  Kendall Hunt Publishing Company

  • United States
  • Book Publishing
  • 200 - 300 Employee

  • Technical Support | Customer Success | Onboarding

    • Jan 2011 - Present

    Ensure customer success for school administrators, teachers, college professors, K-12 and college students, and parents in multiple digital learning systems SaaS products. Lead complex implementation of SaaS learning systems at large districts and colleges. Partner with sales teams and conduct demonstrations and training to nurture and strengthen relationships, develop leads and close sales. Work with large and complex accounts to understand, evaluate and assess needs. Collaborate with internal and external stakeholders to provide ongoing support and guidance for critical accounts in order to meet retention and new business goals.

  • Marketing Supervisor/eMarketing Coordinator

    • Feb 1998 - Dec 2010

    Successfully developed and implemented strategic marketing plans for the College and Professional Education Divisions that drove minimum annual sales growth of 10% to meet business goals. Implemented highly successful digital marketing program, including email, e-commerce, SEO, and oversight of company-wide Web Group. Worked extensively with the sales department to develop marketing plans that would achieve sales goals. Developed and implemented tracking and metrics analysis program to quantify marketing success. Managed seven member marketing staff and $2 million departmental budget.

• 

  Grant Hills Motel Inc

  • Galena, IL

  • Owner | Guest Services Manager

    • Apr 1999 - Feb 2008
    • Galena, IL

    Responsible for all aspects of guest service and satisfaction, including front desk management, housekeeping and concierge services of 35-room motel in the second biggest tourist town in Illinois. Developed and executed marketing plans guest events increased annual occupancy by 15% each year.