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Dianne Finn profile image

Dianne Finn

Events & Catering Consultant at Feedr by EatFirst
Intro Book
Events and customer service professional with experience in hospitality administration and digital marketing.
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Location
Downham Market, England, United Kingdom, GB
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Bio

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Dianne Finn is a seasoned events and customer service professional with a strong background in managing high-stakes gaming and coordinating with external stakeholders. She has experience in hospitality administration, digital marketing, and graphic design. With a degree in Hotel and Restaurant Management and various certifications in digital marketing and graphic design, Dianne is well-equipped to handle complex administrative tasks and provide excellent customer service. She has worked as an Executive Assistant, VIP Casino Dealer, Front Office Receptionist, and Events & Catering Consultant, among other roles. Dianne is proficient in using tools like Trello and has experience with managing event calendars, coordinating with suppliers, and ensuring timely scheduling of work.

Credentials

  • SEO: Link Building
    LinkedIn
    Jul, 2022
    - Apr, 2026
  • SEO: Videos
    LinkedIn
    Jul, 2022
    - Apr, 2026
  • Become a Digital Marketing Specialist
    LinkedIn
    Apr, 2022
    - Apr, 2026
  • Email and Newsletter Marketing Foundations
    LinkedIn
    Apr, 2022
    - Apr, 2026
  • Introduction to Graphic Design
    LinkedIn
    Apr, 2022
    - Apr, 2026
  • Marketing on Facebook (2020)
    LinkedIn
    Apr, 2022
    - Apr, 2026
  • Marketing on Instagram
    LinkedIn
    Apr, 2022
    - Apr, 2026
  • Social Media Marketing Foundations
    LinkedIn
    Apr, 2022
    - Apr, 2026
  • Social Media Marketing: Strategy and Optimization
    LinkedIn
    Apr, 2022
    - Apr, 2026
  • Content Marketing Foundations
    LinkedIn
    Mar, 2022
    - Apr, 2026
  • Digital Marketing Foundations
    LinkedIn
    Mar, 2022
    - Apr, 2026
  • Google Ads Essential Training
    LinkedIn
    Mar, 2022
    - Apr, 2026
  • Google Analytics 4 (GA4) Essential Training
    LinkedIn
    Mar, 2022
    - Apr, 2026
  • SEO Foundations
    LinkedIn
    Aug, 2020
    - Apr, 2026
  • SEO Foundations
    LinkedIn
    Aug, 2020
    - Apr, 2026
  • SEO Foundations (2018)
    LinkedIn
    Aug, 2020
    - Apr, 2026
  • Google Analytics Essential Training
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Google Universal Analytics Essential Training (2020)
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Online Marketing Foundations
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • MEDIC First Aid Training Program
    Corporate Wellness Co
    Sep, 2018
    - Apr, 2026

Experience

  • Feedr by EatFirst
    • London, England, United Kingdom
    • Events & Catering Consultant
      • Aug 2022 - Dec 2023
      • London, England, United Kingdom

      Responsible for the end-to-end management of customer requests from existing and new clients. Coordinates with the operations team and works closely with external stakeholders: customers and suppliers, as well as with internal Live Ops and Sales/AM team. Driving conversion rate: prioritizing conversion with higher value clients with longer-term opportunities. Submitting event proposals and closing large events results in generating high revenue for the company. Initial point of contact for new clients, helping them to understand our business model and identifying a suitable solution for their long-term needs. Identifying High-potential clients to be passed onto sales to close a contracted catering opportunity or Cloud Canteen service (if applicable). Managing event calendars for existing clients: helping clients plan their upcoming events and creating offers based on their scheduled events. Managing and converting new client requests and increasing win rates on potential opportunities. Ensuring the opportunity win rates are kept high for existing client requests from our Key Accounts (KAs) Used Trello for Task and Calendar Management Updating spreadsheets and creating quotes, sending POs to suppliers.

  • 3tone Enterprise
    • Houston, Texas, United States
    • Executive Assistant
      • Sep 2020 - Dec 2021
      • Houston, Texas, United States

      Assisted the CEO and Managing DirectorManaging calendars, scheduling meetings and arranging travel for the department Processing and/or coordinating expense reports Handling higher-level internal and external inquiries to support a high level of customer satisfaction Undertaking complex administrative duties with specific projects as required Providing training and assistance to other administrative staff to facilitate employee development Documenting and communicating actions to management, discovering irregularities, and maintaining confidentiality of sensitive information.Maintaining administrative workflow by studying methods, implementing cost reductions, and developing reporting procedures.Resolving administrative problems by analyzing information and identifying and communicating solutions to enhance performance.Overseeing office support workflow and allocation of resources while providing quality assurance and client satisfaction with office support staff performance.Providing peer review of documents before final production/distribution to ensure quality control.Partnering with business and office leadership in addressing the office support needs of the office.Managed FBA (Fulfilled by Amazon) orders from the USA warehouse, ensuring timely processing. Coordinated with the Warehouse team to streamline operations and enhance efficiency. Conducted business process improvement initiatives for increased productivity. Provided staff training, particularly in drop-shipping practices.

  • Resorts World Manila
    • Manila, National Capital Region, Philippines
    • VIP Experienced Casino Dealer
      • Feb 2020 - Sep 2020
      • Manila, National Capital Region, Philippines

      Dealt games to VIP and VVIP players, managing high-stakes gaming with precision. Calculated payouts mentally and swiftly, including high amounts and millions. Provided excellent customer service by acknowledging, welcoming, and assisting customers in gaming. Lived and promoted the core values of Service, Teamwork, Ambition, Responsibility, and Solutions. Collaborated seamlessly with the wider casino team to ensure a cohesive gaming environment. Demonstrated a deep understanding of various games, payouts, and identified high-value members. Connected with first-time customers, explaining game rules and ensuring a positive gaming experience. Followed guidance from gaming supervisors and/or Pit bosses to meet table demand and deliver fantastic service on the gaming floor. Participated in the daily safe count, ensuring accurate financial reporting. Conducted currency exchanges for playing chips or coin money. Managed the payout process, adhering to the rules and procedures of specific games. Inspected cards and gaming equipment to ensure they were in good condition.

  • Door No 1 Events
    • Business Bay, Dubai, United Arab Emirates
    • Executive Assistant
      • Oct 2017 - Oct 2019
      • Business Bay, Dubai, United Arab Emirates

      Received calls from customers and suppliers, provided timely assistance and maintained excellent customer service. Served as the administrative point of contact between executives and internal/external clients. Managed incoming calls, messages, and routed correspondence efficiently. Prepared and processed expenses on time, ensuring accuracy and compliance. Created and tracked invoices, maintained leave calendars, and managed attendance records. Handled executives' requests and queries appropriately, contributing to smooth operations. Assisted the COO, Production Managers, Marketing Managers, and Accounting Managers in various tasks. Released cheques payments and cash to vendors/suppliers, maintaining financial accuracy. Processed Visa and Emirates ID for new employees, ensuring compliance with regulations. Managed employees' leaves, booked flights, and tracked company drivers' whereabouts. Oversaw company licenses renewals and ISO applications. Managed and handled events petty cash and office petty cash. Organized company events, including team buildings and celebrations. Managed company stationery and supervised all company assets (computers/laptops). Coordinated staff's personal requests, including salary advances, COEs, and company letters. Ensured timely scheduling of work and coordinated documents for meetings, liaising with teams. Managed the executives' inbox to an exceptionally high standard, handling sensitive matters discreetly and efficiently. Functioned well in high-paced environments, organizing meetings/conferences efficiently. Confidently organized complex calendars, resolving scheduling issues promptly. Handled highly sensitive correspondence and information in a confidential manner. Undertook various ad hoc duties and projects as required.

  • Etshtoo
    • Dubai Emirate, United Arab Emirates
    • Senior Sales Associate
      • Sep 2015 - Oct 2017
      • Dubai Emirate, United Arab Emirates

      Monitored daily customer flow to optimize sales opportunities. Assumed responsibility for all store activities in the absence of the assistant manager or store manager. Managed stock levels, including pull-ins and pull-outs from warehouses and branches. Provided effective and sincere customer assistance, suggesting new arrivals and saleable items. Acted as an independent consultant, generating potential clients and converting them into loyal customers. Successfully met monthly sales targets, ensuring maximum sales and excellent customer service. Upheld the highest standards in daily functions, promoting customer loyalty. Contributed to display, merchandising, and maintenance aspects of store operations. Ensured store security by maintaining personal alarm codes, register keys, and perimeter door keys.

  • Solaire Resort and Casino
    • Philippines
    • VIP Casino Dealer
      • Jan 2013 - Sep 2015
      • Philippines

      Dealt games to VIP and VVIP players, managing high-stakes gaming with precision. Calculated payouts mentally and swiftly, including high amounts and millions. Provided excellent customer service by acknowledging, welcoming, and assisting customers in gaming. Lived and promoted the core values of Service, Teamwork, Ambition, Responsibility, and Solutions. Collaborated seamlessly with the wider casino team to ensure a cohesive gaming environment. Demonstrated a deep understanding of various games, payouts, and identified high-value members. Connected with first-time customers, explaining game rules and ensuring a positive gaming experience. Followed guidance from gaming supervisors and/or Pit bosses to meet table demand and deliver fantastic service on the gaming floor. Participated in the daily safe count, ensuring accurate financial reporting. Conducted currency exchanges for playing chips or coin money. Managed the payout process, adhering to the rules and procedures of specific games. Inspected cards and gaming equipment to ensure they were in good condition.

  • Bayview Park Hotel Manila
    • Philippines
    • Front Office Receptionist
      • Nov 2011 - Nov 2013
      • Philippines

      Conducted all check-in and check-out tasks with precision and attention to detail. Managed online and phone reservations, ensuring accuracy and customer satisfaction. Informed customers about payment methods and verified credit card data securely. Registered guests, collecting necessary information such as contact details and stay dates. Welcomed guests upon arrival, assigned rooms, and provided information about hotel amenities. Responded to client complaints promptly and professionally, ensuring swift resolution. Liaised with housekeeping staff to maintain clean, tidy, and fully-furnished rooms. Accommodated Airline layovers check-ins, efficiently handling over 150+ guests alone during graveyard shifts.

Education

  • Polytechnic University of the Philippines
    Bachelors Degree in Hotel and Restaurant Management, Hospitality Administration/Management

Suggested Services

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Industry Focus. “Food and Beverage Services”

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