Experience

• 

  SITEL

  • Painted Post, NY

  • Coach/Supervisor

    • May 2013 - Present
    • Painted Post, NY

    Coach/Supervisor – Customer Service Call Center. May 2013 to Present- Coach/Supervise 15 – 18 customer service agents. Conducted weekly one on ones, audit/call feedback coaching tips, attendance, ongoing training and improvement plans, annual reviews, corrective action and administra...

• 

  Global Tungsten and Powders Corporation

  • Inside Sales - Customer Service

    • Jun 2009 - Feb 2013

    Global Tungsten & Powders, Towanda, PA Inside Sales/Customer Service – Global Tungsten & Powders Thermal Spray Powders; Welding Electrode Products Divisions, 2009 to February 2013 (position eliminated; Wire Division shut down)∙ Managed inside house accounts and provided sales teams and...

• 

  Howell Packaging

  • Inside Sales - Customer Service

    • Aug 2007 - Jan 2009

    Howell, Packaging, Elmira, NY Inside Sales/Customer Service – Pharmaceutical Sales, i.e., Siemens Healthcare, 2007 to 2009 ∙ Planned, scheduled and controlled customer inventory to manage production process/delivery of products in accordance with contractual obligations within budget.∙ Ensur...

• 

  TRANSACT

  • Ithaca, New York Area

  • Channels Support Representative

    • May 2005 - Feb 2007
    • Ithaca, New York Area

    TRANSACT, Ithaca, NY Channels Support Representative – Point-of-Sale Electronics, 2005 to 2007 ∙ Trained distributors and provided on-going sales and technical support in new product technology. Developed/provided pricing, competitive analysis and product information.∙ Managed annual co-op ...

• 

  Spectra Products

  • Johnson City, NY

  • Account Manager

    • Dec 2003 - Oct 2004
    • Johnson City, NY

    Spectra Products, Johnson City, NY Account Manager/Advertising Broker – Print Media, 2003 to 2004 ∙ Targeted potential advertisers and handled entire process from initial contact through sales closing, ad creation and placement in highest impact venue. * Recipient of three Sales Awards.

• 

  Imaging and Sensing Technology

  • Horseheads, NY

  • Product Support Marketing Manager

    • Nov 1995 - Nov 2001
    • Horseheads, NY

    IST (Imaging and Sensing Technology), Horseheads, New York Product Support Marketing Manager - Analytical Instrument Group, 1999 to 2001 ∙ Developed and implemented strategic marketing and business plans in support of sales of industrial hygiene safety equipment to North American customers. ...

• 

  Digital Equipment Corp. (Compaq/Hewlett Packard)

  • Ithaca, New York Area

  • Workstation Regional Sales Specialist - Sales Representative

    • Apr 1985 - Dec 1994
    • Ithaca, New York Area

    Digital Equipment Corporation (Compaq/Hewlett Packard), Ithaca, NY Sales Representative – Complex Computer Solutions, 1985 to 1994 ∙ Interfaced with major prospective customers, determined needs and developed solution packages, proposals, and cost justifications for regional major educational...