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Diane Nicholson
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English -
- Management
- Project Management
- Coaching
- Training
- Customer Service
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Bio
Credentials
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Certified NLP Master Coach
qualityculture LimitedFeb, 2023- Apr, 2026 -
Certificate of Approval to Deliver Mental Health Aware Half Day
MHFA England®Oct, 2022- Apr, 2026 -
Certified NLP Coach
qualityculture LimitedMar, 2022- Apr, 2026 -
Certified Practitioner of Neuro - Linguistic Programming
qualityculture LimitedMar, 2022- Apr, 2026 -
Certified Practitioner of Time Line Therapy
qualityculture LimitedMar, 2022- Apr, 2026 -
Certificate of approval to deliver Adult MHFA Two Day
Mental Health First Aid (MHFA) EnglandSep, 2021- Apr, 2026 -
Certificate of Attendance - Mental Health First Aid
Mental Health First Aid (MHFA) EnglandJul, 2020- Apr, 2026 -
Level 3 Award in Education and Training
Train Aid LtdJul, 2019- Apr, 2026 -
Level 4 Award in Interpersonal Mediation
UK MediationSep, 2017- Apr, 2026 -
Level 3 NVQ Certificate in British Sign Language
SignatureOct, 2013- Apr, 2026 -
Certificate of Competence - Treatment Manager Training
Her Majesty's Prison and Probation Service (HMPPS)Mar, 2010- Apr, 2026 -
Certificate of Competence - Facilitator Training for Thinking Skills Programme
Her Majesty's Prison and Probation Service (HMPPS)Aug, 2009- Apr, 2026 -
Certificate of Competence - Facilitator Training for Enhanced Thinking Skills
Her Majesty's Prison and Probation Service (HMPPS)Dec, 2008- Apr, 2026 -
Certificate of Competence - Facilitator Training for Core Skills
Her Majesty's Prison and Probation Service (HMPPS)Nov, 2008- Apr, 2026 -
Diploma in Holistic Therapies
Kendal CollegeJul, 2002- Apr, 2026
Experience
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UK Mediation
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UK
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Affiliate Interpersonal Mediator and Trainer
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May 2019 - Present
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UK
Facilitation of Interpersonal Mediation.Delivering the Ofqual registered Interpersonal Mediation Practitioners Certificate - Level 4, accredited by AIM Qualifications. As well as various one and two day conflict resolution skills training.
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ADR Mediation & Training C.I.C
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Preston, England, United Kingdom
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Associate Trainer
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Jan 2023 - Present
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Preston, England, United Kingdom
Delivering Conflict Resolution Skills Training and facilitating Interpersonal Mediation. Also contracted to deliver the five day OCN Level 3 Interpersonal Mediation Training.
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Smile resolve
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Lancashire, England, United Kingdom
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Associate Trainer
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Sep 2023 - Present
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Lancashire, England, United Kingdom
Facilitation of College of Mediators approved Mediation Skills Training and Conflict Resolution skills training.
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HUMU
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Coniston, England, United Kingdom
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Business Owner
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Aug 2022 - Present
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Coniston, England, United Kingdom
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The Daffodil Hotel & Spa
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Grasmere, Cumbria, United Kingdom
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Head of People
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Jun 2019 - Aug 2022
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Grasmere, Cumbria, United Kingdom
Responsible for overseeing the People Function for two hotels, establishing and maintaining an HRM infrastructure to ensure compliance and inform on continuous improvement. Generalist role, with a strong emphasis on recruitment and retention.
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Her Majesty's Prison and Probation Service (HMPPS)
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Preston, United Kingdom
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Enforcement Manager
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Jul 2018 - Apr 2019
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Preston, United Kingdom
Implementation and management of a Divisional Enforcement Hub responsible for quality assurance of all Community Order (CO, SSO, PSSs) breach and court work being laid before Magistrates and Crown Courts in the North West. Representing the NPS as a professional prosecuting agency by liaising with Offender Management Teams, NPS Court teams, HMCTS, Counsel, CRCs and EMS to ensure breach and court work requests are dealt with in a timely manner.
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Interventions Services Manager
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Jan 2013 - Jul 2018
First line manager for fifteen members of staff, within a Psychology Services department, responsible for delivering offending behaviour programmes and restorative justice. Managing performance and development on an individual and team level, as well as promoting staff engagement. Responsible for making effective links with offender management and probation services to promote the on-going learning and reinforcement of pro social behaviours of those who have engaged in treatment.Additionally responsible for implementation and delivery of an Interpersonal Mediation Service.
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Resettlement Services Manager
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May 2011 - Jan 2013
Managing a team responsible for delivering the pre release process for male prisoners leaving a category B establishment. Building and maintaining links with both statutory and third party organisations and implementing services to support individuals and reduce the likelihood of reoffending.
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Deputy Treatment Manager
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Jan 2010 - May 2011
Supervising a team of OBP Facilitators to ensure programmes are delivered with integrity and individuals are coached and developed appropriately. Supporting Treatment Managers to achieve audit tasks and targets.
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OBP Facilitator / Psychological Assistant
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Nov 2008 - Jan 2010
Delivering Offending Behaviour Programmes and one to one interventions to Category B male prisoners, conducting suitability and need assessments, achieving key performance targets and ensuring all records keeping and audit requirements are met.
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Education
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2019 - 2020CIPD Qualifications
Level 5 Diploma, HR Management -
2013 - 2014
Staffordshire University
Foundation Degree, Offender Management -
2007 - 2008
University of Nottingham
Post Graduate Certificate in Psychology, Psychology -
2002 - 2005
University of Worcester
Bachelor’s Degree, Psychology and Human Biology
Suggested Services
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