Experience

• 

  Morbark, LLC

  • Winn mi

  • Technical Communicator

    • Jul 2023 - Present
    • Winn mi

• 

  Holiday Inn & Suites Mt Pleasant

  • Sales Manager

    • Nov 2022 - Jul 2023

    Internal transfer within Amerilodge Group properties.

• 

  Holiday Inn Express - Big Rapids

  • United States

  • General Manager

    • Dec 2021 - Nov 2022
    • United States

• 

  Holiday Inn & Suites - Mt Pleasant MI

  • United States

  • Assistant General Manager

    • Jul 2020 - Dec 2021
    • United States

• 

  Oracle

  • Technical Writer

    • Jan 2016 - Jun 2020

    • Create original documentation• Edit documentation created by others• Manage documentation storage• Verify that all documents published meet legal and company standards• Manage the department website (using HTML source code, not WYSIWG technology)• Create video documentation

• 

  MICROS Systems Inc

  • United States
  • Software Development
  • 700 & Above Employee

  • Technical Writer

    • Feb 2013 - Jun 2020

  • Implementation Specialist

    • Feb 2013 - Apr 2016

    • Configuration of OPERA property management system to property specification• Training of property staff on the OPERA system• Support of property staff on the OPERA system• Update OPERA system• Troubleshooting of issues related to OPERA system

• 

  Pol Veterinary Services

  • Weidman, MI

  • Veterinary Assistant

    • Oct 2012 - Feb 2013
    • Weidman, MI

• 

  Central Michigan University

  • Aquatics Instructor

    • Aug 2012 - Feb 2013

• 

  JOANN Stores

  • Mt Pleasant, MI

  • Merchandising Team Leader

    • Mar 2010 - Oct 2012
    • Mt Pleasant, MI

    Merchandising Team Leader for a $3 million storeHiring, retention and supervision of personnelMerchandisingProviding guest serviceExceeding sales goals

• 

  R/C Toybox

  • St Johnsbury, VT

  • Office Manager

    • Dec 2007 - Mar 2009
    • St Johnsbury, VT

    Office Manager for all aspects of running a small family owned businessCreated advertising and graphic design campaignsDesigned and maintained the company’s original websiteMaintained accounting practicesProcessed payrollAssisted CustomersManaged food & beverage salesDirected R/C racing competitions

• 

  Commodores Inn

  • Stowe, VT

  • Front Office Manger - AGM

    • May 2001 - Aug 2007
    • Stowe, VT

    Managed all aspects of the Front Desk and Reservation ProcessMaintained support for the Property Management System (sms|HOST)Managed all internal and online availability and yield controlsManaged guest relationsCreated and maintained all web pagesManaged all aspects of Information TechnologyManaged Human ResourcesMaintained internal documentationManaged the payroll processMaintained interdepartmental communicationLiaison to independent accountantManaged Housekeeping DepartmentSupervised housekeepersManaged all aspects of Housekeeping process for 6 monthsLiaison to the restaurant and bar managers

• 

  Physician's Computer Company

  • Winooski, VT

  • Information Technology and Support Technician

    • Aug 1999 - Aug 2000
    • Winooski, VT

    Performed all aspects of customer serviceProvided Software and hardware supportEducated customersPerformed Y2K upgrades Created end user documentation

• 

  PAR Springer-Miller Systems

  • Stowe, VT

  • Lead Installation and Training Specialist

    • Jan 1997 - Aug 1999
    • Stowe, VT

    Performed all aspects of software product training, including:Site audits, software preparation, system configuration, site installation and training, data conversions, ‘go live’, post installation support, documentation and system upgradesSpecial ProjectsAssisted with and documented the process for Y2K upgradesResearched and documented specialized interfaces