Experience

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  Dassault Systemes

  • Waltham MA

  • Senior Customer Data Management Associate

    • Feb 2005 - Present
    • Waltham MA

    This position focuses on investigating, creating, and managing partner and customer records.• Responsible for maintaining Customer Center / Siebel Customer Database and Account Change Requests (ACR).• Review all ACR Forms and all documents submitted in compliance with the Solidworks License agreement • Work with legal on any issues surrounding Account Change Request (ACR).• Extensive interaction with SalesTeam, Resellers, Finance, OM Managers and Customer Center Associates• Developed and improved ACR process to include use of Service Requests• Developed training for Value Added Resllers (VAR) and Sales on ACR process• Attended Solidworks Trade Show 2008 – provided training for Sales and Resellers on ACR processOrder Management (OM) / UK Territory (Promoted) April 15 – May 31, 2005• Responsible for the processing of all orders submitted by the UK• Worked with resellers and UK office to resolve any issues• Helped with any training of the resellers on using the VAR PortalOrder Management (OM) Assistant Feb 22 – April 15, 2005• Trained with OM Associates to become familiar with Siebel and OM policies.• Assisted in processing orders for all OM Associates.

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  Dufours RV

  • Fitchburg MA

  • Sales Assistant

    • Jan 2001 - Oct 2008
    • Fitchburg MA

    Part Time - Assisted sales at showroom & annual Camping and RV trade shows in Boston, Worcester & SpringfieldAttended supplier new product introduction trade shows in PA and NV

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  Holiday Housewares

  • Leominster MA

  • Customer Order Management

    • Apr 2002 - Jan 2005
    • Leominster MA

    Responsible for interfacing with sales representatives, transportation and production management to resolve customer related issues, including quotes and new item setupsAssisted with annual tradeshow and sales meeting held; Order entry and processing included maintaining customer profile database

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  Lucent Technologies

  • Boxboro MA

  • Order Management Analyst III

    • Sep 2000 - Nov 2001
    • Boxboro MA

    Worked with appropriate teams on any issues including the Sales Team, Finance, Sales Ops, Marketing, Planner/Buyers, Manufacturing and ShippingReviewed, entered, scheduled and booked global, high dollar orders via fax, email, mail and / or EDI.Verified product and configuration worksheets, work with sales on new products, Communicated any issues with Sales Team and/or CustomerManaged daily backlog including, pricing, payment terms, tax, unreleased product, legal and material issues. Escalated to higher levels when necessary.Responsible for the integrity of the OM database including customer master information, master deals (discounts), product code information and sales reps.

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  Kronos

  • Chelmsford MA

  • International Account Administrator

    • Mar 1999 - Sep 2000
    • Chelmsford MA

    Responsible for management of all International Kronos districts and dealer account s, in addition to responsibilities as a Customer Account Administrator Processed all export documentation for shipping including Commercial Invoice, Shippers Export Document and NAFTA Certificates as required.Downloaded from BPCS into Excel shipping logs to be Emailed to DistrictsPoint of contact in setting up Export Compliance Program within KronosAdded final information on International Special Price Excel spreadsheet for International groupCorresponded with dealers and managers both U.S. & International by using Microsoft outlook

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  NEC

  • Boxboro MA

  • Customer Account Administrator

    • Jan 1998 - Nov 1998
    • Boxboro MA

    Kronos Incorporated Provided product information, availability of product and pricing, including obtaining written approval for special pricing from District/Dealer Sales managersProcessed credits, short/cross shipments per customers requestsMaintained and processed orders Updated Excel spreadsheet for Special Price Approval formCustomer Order Management; Answered incoming ACD 800# and provided customer service to end-users and resellers (averaged 75+ calls per day)Obtained order status information through Seibel and BPCS for customersExpedited orders through Fulfillment Teams; Processed Return Material Authorizations, Tax and Freight Credits and short shipments/cross shipments per customers requestsProvided customer service to Sales and Support Teams

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  AlphaGary Corporation

  • Customer Service/Inside Sales

    • Jan 1993 - Jan 1997

    Provided customer and sales support of PVC compounds to Wire & Cable / Medical and Manufacturing CustomersManaged and serviced several assigned major accounts including processing ordersDeveloped and maintained customer satisfaction program in Excel including sales charts, graphs and presentation materials for sales representatives/upper management in respect to their major accountsFacilitated price quotations/customer contracts in conjunction with sales representatives/upper managementInteracted extensively with Sales, Marketing, Production, Research & Development & Shipping