Experience

• 

  Visual Data Media Services

  • United States
  • Broadcast Media Production and Distribution
  • 700 & Above Employee

  • Account Manager

    • Jun 2021 - Present

    • Provided prompt and accurate information in response to client requests and efficiently resolved complaints, adhering to client-specific Service Level Agreements (SLAs) while maintaining confidentiality of sensitive information. • Reviewed and comprehended clients’ needs, ensuring the precise and timely completion of their work. • Communicated potential issues impacting customer experience to the Accounts Director, fostering proactive problem resolution. • Collaborated with the Sales team, identifying growth opportunities and contributing to the expansion of client relationships. • Exemplified professionalism, consistently reflecting the company's values. • Conducted compelling product and service demonstrations for both prospective and existing clients. • Generated precise media orders, translating client instructions into clear operational directives, and maintained a media order error rate of less than 2%. • Ensured accurate and timely invoicing of work orders in accordance with clients' SLAs. • Kept Sales and Senior Management informed of significant project developments.

  • Operations and Productions Scheduler

    • Jan 2020 - Jun 2021

    • Oversaw the day-to-day monitoring and scheduling of work orders, ensuring strict adherence to due dates. • Monitored resources and staffing levels across departments, proactively identifying potential capacity issues to maintain exceptional service levels. • Conducted regular meetings with technical staff to communicate updated client specifications/documentation and ensure adherence to correct procedures. • Accountable for communicating potential problems to Heads of Departments to prevent delays in client deliveries. • Fielded inquiries from all departments regarding delivery/receiving requests, preserving internal workflows and SLAs. • Attended and led daily scheduling meetings with Account Managers and Operations Line Managers. • Collaborated closely with the Data department to ensure timely receipt/delivery of client assets. • Maintained technical proficiency in scheduling systems (MediaPulse) to facilitate efficient operations.

• 

  MX1/SES

  • London, United Kingdom

  • Playout Controller / Operations Scheduler

    • 2014 - 2020
    • London, United Kingdom

    Communicated with international clients to facilitate in the smooth running of a number of global channels. · Monitored telecommunications/ broadcasting systems, supervised the functioning of technical components and made sure that they were active and problem free · Customer support initial point of contact for all company's clients · Managed Live events and addressed any issues in real time ensuring that they were resolved whilst maintaining a detailed record of the problems and methods used to solve them · Managed escalation process until resolution including coordinating with in-house engineers and third parties · Quality checked feeds and recorded material to ensure it met broadcasting specifications. · Performed editing and audio manipulation including the trimming of incoming material into parts for transmission.

• 

  RRsat

  • London, United Kingdom

  • Shift Supervisor

    • 2007 - 2014
    • London, United Kingdom

    · Mentoring new members of staff to enable them to work confidently and independently of any supervision. · Performed QC training to enable all new members of staff to reach a high standard of fault diagnosis. · Point of contact for clients to deal with any technical issues with regard to specs · Co-ordinated with clients/operators and the bookings team to ensure continuous smooth running of the department · Ensured all strict deadlines were met in order to accommodate client's budget and time constraints. · Created a series of 'Quick Use' guides to allow colleagues easier use of new broadcasting equipment

• 

  JCA.tv

  • London, United Kingdom

  • VT/Digital Media Operator

    • 1989 - 2007
    • London, United Kingdom

    · Adept in the use of all archive film and video formats including 2", 1", BetaSP and Umatic. · Performed Quality Control of English language programmes, created detailed reports of technical and editorial errors whilst being mindful of pre and post watershed restrictions to ensure broadcasting standards were met · Accomplished in the use of standards converters. · Assembled multi track programmes by syncing DAT/audio mag tape with original video.

• 

  BBC

  • Television Centre

  • Post Production Specialist

    • 1984 - 1989
    • Television Centre