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Diane Altier

Manager IS Service Desk IT Operations at MetroHealt
Intro Book
Seasoned IT service management professional with 14 years of experience in customer service, process improvement, and team building.
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Location
Independence, Ohio, United States, US
Skills
  • Management
  • Training
  • Telecommunications
  • Customer Service
  • Process Improvement
  • Show all
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Bio

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Diane Altier is a seasoned management professional with 14 years of experience in IT service management, customer service, and process improvement. She has a strong background in telecommunications, data analysis, and team building. Diane holds a BA degree in Sociology and Statistics from Cleveland State University and has completed various leadership and communication courses.

Credentials

  • How to Be Both Assertive and Likable
    LinkedIn
    Jan, 2022
    - Apr, 2026
  • Effective Listening
    LinkedIn
    Dec, 2021
    - Apr, 2026
  • Persuading Others
    LinkedIn
    Dec, 2021
    - Apr, 2026
  • Communication Foundations
    LinkedIn
    Oct, 2021
    - Apr, 2026
  • Teamwork Foundations
    LinkedIn
    Oct, 2021
    - Apr, 2026
  • Critical Thinking for Better Judgment and Decision-Making
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Why Trust Matters with Rachel Botsman
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Building Resilience
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Developing Your Emotional Intelligence
    LinkedIn
    Jul, 2021
    - Apr, 2026
  • Embracing Unexpected Change
    LinkedIn
    Jul, 2021
    - Apr, 2026

Experience

  • MetroHealt
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Manager IS Service Desk IT Operations
      • Feb 2020 - Present

    • Support Center Team Lead
      • 2010 - Feb 2020

      IT Service Desk Rep. 2010-2014IT Service Desk Team Lead 2014-Present

    • Telecommunications Specialist
      • Nov 2009 - Jul 2010

      Responsible for cellular and paging communications administration. Respond to user call for ticketing requests and addressing issues of reliability for voice and data processing connectivity at MetroHealth facilities. Assists with system audits and vendor bill management. Performs problem recognitiion, research, isolation and resolution.

  • Alltel
    • Key Account Rep
      • May 1994 - Nov 2009

      Liaison to large corporate customers and support Business Sales team. Subject Matter Expert on B2B Website. Supported and trained customers and peers on website. Conversion SME for Unity/Siebel software roll-out. Team leader for rate plan analysis team in marketing group from 1998-1999. Corporate trainer for billing software from 1997-1998. Cellular Fraud Analyst from 1995-1997. Financial Services/Collections Rep from 1994-1995.

  • GTE Wireless
    • Rate Analyst, Trainer, Fraud Analyst, Collector
      • May 1994 - Nov 1999

      Rate Analyst 1999 Special Project analyzing business account rate plans. Team leader. Assisted in hiring and training associates and developing overall program.Trainer 1997-99 Trained company employees on new billing software. Updated employees; new systems and functions as needed. Created and customized curriculum.Fraud Analyst 1995-97 Reviewed, tracked, analyzed communicated cellular fraud trends.Collector 1994-95 Collected delinquent accounts.

  • Robert Half/Accountemps
    • Collector
      • Jan 1996 - Jan 1997

      Collected delinqent accounts.

    • Collector
      • Jan 1996 - Jan 1997

      fraud deterrent systems. Fraud awareness training. Collector Collected delinquent customer accounts, resolved disputes. 1994-1996 Communicated with headquarters regarding credit card inquiries.

  • UCAR Carbon Company & GTE Mobilnet
    • Collector
      • Jan 1994 - Jan 1994

    • Collector
      • Jan 1994 - Jan 1994

  • GIE Media, Inc.
    • Assistant Controller
      • Mar 1987 - Jan 1994

      Accounting, Payrolll, Collections Converted books from manual to automated accounting.

  • GIE Inc. Publishers
    • Accountant
      • Jan 1987 - Jan 1994

      Accounting and payroll for four trade publications. Instituted conversion to computerized system 1989. Implemented and maintained A/R and collections system.

    • Accountant
      • Jan 1987 - Jan 1994

      Accounting and payroll for four trade publications. Instituted conversion to computerized system 1989. Implemented and maintained A/R and collections system.

  • Brooklyn Hts. Plaza Realty, Inc
    • Bookkeeper
      • Jan 1984 - Jan 1987

      Conducted accounting for an office leasing company, aplumbing company & a manufacturer to trial balancce.

  • CLEVELAND STATE U
    • RESEARCH ASST
      • 1982 - 1984

Education

  • Cleveland State University
    BA, Sociology and Statistics
  • The University of Akron

Suggested Services

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Industry Focus. “Computer Software”

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