Experience

• 

  SHOEBOX Inc.

  • Canada
  • Medical Equipment Manufacturing
  • 100 - 200 Employee

  • Operations Manager

    • Apr 2019 - Present

    • Analyze product forecast and provide management with effective supply projections to meet quarterly and annual revenue targets• Supervise a team of technical support, inventory control and logistics specialists. • Implement Material Requirements Planning process – forecast modeling, working closely with sales demand and finance teams• Manage Sales & Operations Planning process to ensure finished goods are available to meet the demand.• Leads the Weekly Operations meeting – assigns and monitor weekly projects and ongoing tasks, cooperates with the Quality assurance (QA) team.• Develop and maintain processes in the quality managements system (QMS), working closely with the Information technology (IT) teams – responsible for Fulfillment instructions, Purchasing and Inventory management procedures.• Project work - Participated in a new product implementation. Responsible for materials planning, sourcing and purchasing. • Change management – implemented multiple improvements in the international shipping process.• Supplier management – business reviews with key suppliers. Monitor supplier performance, contracts and pricing.• Manage effective relationship with 3rd party logistics partners.• Audits – participated in regulatory (ISO 13485, MDSAP and ISO 27001) and financial audits. Represented the production, purchasing and supplier management areas.

  • Operations Specialist

    • Jul 2017 - Mar 2019

    • Manage Material Requirements Planning process.• Provide Month End Reports: Maintained the KPIs: Monthly materials usage for both models: Capital and Software as a service (Saas), Inventory accuracy, Shipping on time, % Delays, % Damaged returned items, Sales Order defect rate.• Purchase materials, equipment, supplies and services in accordance with purchasing guidelines and procedures. Responsible for the inventory levels of goods like Apple iPads, Samsung Tablets and Radioear headphones.• Monitor Sales & Operations Planning process to ensure finished goods are available to meet the near demand.• Coordinate work to transform raw materials to finished goods.• Manage product configuration, item master data and bill of materials (BOMs).• Participate in the Approved Suppliers List (ASL) and Supplier Corrective Action Request (SCAR) processes.• Monitor Supplier Performance vs requested dates.• Inventory management: Establish and manage process for periodic inventory reporting, data analyses and cycle counts.• Logistics – organize the shipping process.

• 

  Sonora Foods Ltd.

  • Toronto, Canada Area

  • Materials Analyst

    • Nov 2015 - Jul 2017
    • Toronto, Canada Area

    Reporting to the Chief Operating Officer, was responsible for planning and executing an effective material flow for production and end user needs. Analyzed demand data, production forecasts, material needs, inventory, and lead times to come up with an optimal Materials Resource Plan and achieve synergy with vendors. Then turn the resource plan into an actionable purchasing process to meet the company’s needs.• Prepared detailed monthly forecast to support the planning process of materials. • Managed key performance indicators (Days on hand - DIOH) to monitor inventory and purchase orders. Established and maintained the Materials Resource Plan.• Prepared and reviewed weekly reporting on the finished goods sales, forecasted vs. actual, to assess financial performance.• Participated in process improvement initiatives, ensuring process changes are appropriately implemented, documented and communicated. • Provided support to the Financial Manager in various related activities and projects. • New enterprise resource planning (ERP) implementation project –actively participated in the end-to-end implementation on client side for Purchasing, Receiving, QA and Manufacturing. • Managed the purchasing team. Provided trainings.• Responsible for data accuracy of the new system. Worked closely with the IT team to develop of new customized reports in the Reporting module. Recognized as Employee of the Month following the successful go-live. • Participated in the vendor negotiation process for contract pricing and terms.• Communicated with suppliers and transportation companies as required for on-time delivery.

• 

  McCain Foods

  • Canada
  • Food and Beverage Manufacturing
  • 700 & Above Employee

  • Global Procurement Analytics Specialist

    • Sep 2013 - Oct 2015

    • Reported and presented the global spending using data from centralized suite of reporting and analytics - SAP Business Intelligence (SAP BI). Identified and mapped trends. • Coordinated, analyzed and interpreted data from various information technology systems (for example SAP ECC, BI Reports, IDMS and BPC MCR).• Partnered with IT teams to ensure the proper infrastructure exists to support effective data analysis, initiated a project for unified procurement database for all regions and created requirements for the data warehouse content. • Established dashboard for measuring performance on Procurement Policy Compliance, Key Performance Indicators for the Global Leadership Team. • Participated by setting up ranking requirements and reviewing bid documentation (RFQ) for cost saving projects. Achieved strategic savings of $2.7M. • Monitored vendor performance, identified issues and potential problems, developed Monthly Top Spend Vendor report. • Researched latest techniques and tools: implemented the “Money Left on Table” template from Gartner Procurement (former CEB) information base etc. • Initiated Data Quality Improvement project in SAP BI Reports.

  • SAP Supply Chain/Maintenance Admin

    • Nov 2012 - Sep 2013

    • End to end SAP Supplier Relationship Management (SAP SRM) - administration throughout the procurement lifecycle: order creation and approval, quotation, supplier selection, negotiations and expediting to multiple McCain Foods plants in Canada. • Aggregated and merged data from various sources to generate custom made weekly reports. • Investigated, opened service calls and coordinated issue resolution between the business and internal/external technical groups Worked with suppliers like IBM and SAP. • Performed post-implementation validation.

• 

  T-Mobile

  • United States
  • Telecommunications
  • 700 & Above Employee

  • Business Analytics Specialist, Product

    • Apr 2009 - Jul 2012

    • Customer data analysis: usage, behavior, segmentation, revenue, pricing, etc. • Documented business requirements towards BI/Microstrategy team and helped translating them into technical specifications• Coordinated the development and submitted change requests to BI/Microstrategy team• Leaded Lean Six Sigma process improvement projects for upsell, growth and loyalty enhancing opportunities• Developed strategies to effectively retain existing customers, attract new customers and increase revenue by creating product bundles.• Created and managed new products and services throughout the full product management lifecycle from concept to completion; including support, product pricing and new product launches via system change requests• Coordinated projects within Products & Services, Legal, Finance, Marketing & PR, IT, Switching & Services, Sales and Customer Care departments• Participated in the preparation of profit and loss analysis• Collected market research data in regards to the brand and market analysis• Generated weekly, daily and monthly data reports

  • Call Centre Representative

    • Jul 2006 - Apr 2009

    • Managed customer service calls including receiving, solving or routing service requests and confirm their resolution especially if being transferred to other departments• Incident Management: resolved a wide range of customer inquiries / issues• Problem Management: Raised service calls when certain problem was reported by multiple clients

• 

  Electra Electronics

  • Procurement Specialist

    • Nov 2005 - Jun 2006

    • Leaded the supplier relations at operational level (purchasing)• Collected and analyzed market data in order to improve sales • Monitored market trends, sales data analysis, inventory management and forecasting