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Diana Ramirez
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Spanish Native or bilingual proficiency
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English Full professional proficiency
Bio
Credentials
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Digital Marketing Simternship
StukentFeb, 2024- Apr, 2026 -
AWS Academy Graduate - AWS Academy Cloud Foundations
Amazon Web Services (AWS)Nov, 2023- Apr, 2026 -
Certified Digital Marketing Associate
Digital Marketing InstituteJun, 2023- Apr, 2026 -
Academic Integrity Matters
University Canada WestDec, 2022- Apr, 2026 -
Academic Writing Strategies
University Canada WestDec, 2022- Apr, 2026 -
Learning for Success Program
University Canada WestDec, 2022- Apr, 2026 -
Starting For Your Success
University Canada WestDec, 2022- Apr, 2026 -
Strategies For Successful Learning
University Canada WestDec, 2022- Apr, 2026 -
Aprende trabajo colaborativo con iPad
LinkedInAug, 2021- Apr, 2026 -
Cómo desarrollar la inteligencia emocional
LinkedInAug, 2021- Apr, 2026 -
Domina las habilidades de vida personales
LinkedInAug, 2021- Apr, 2026 -
Domina las herramientas de trabajo en equipo colaborativo y digital
LinkedInAug, 2021- Apr, 2026
Experience
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Reformotiv Physio + Pilates
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Vancouver, British Columbia, Canada
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Client Services Coordinator
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Mar 2023 - Present
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Vancouver, British Columbia, Canada
-Managed appointments and handled all insurance and direct billing paperwork, ensuring accuracy and compliance.-Provided exceptional customer service via phone and email, addressing inquiries and resolving issues to ensure patient satisfaction.-Determined, established, and regularly updated key procedures, ensuring all processes are well-documented and up-to-date.-Oversaw inventory management and supplies procurement, maintaining optimal levels to support clinic operations.-Played a pivotal role in the clinic's day-to-day operations, ensuring smooth and efficient functioning across all areas.-Conducted bookkeeping tasks, including verifying therapist timesheets and payroll processing, to ensure accurate and timely financial operations.
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Secretaría de Educación Pública
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Hidalgo, Mexico
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Learning Specialist
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Aug 2018 - Sep 2022
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Hidalgo, Mexico
-Skillfully managed the planning and execution of budgets, ensuring efficient allocation of resources and financial stability.-Led the successful update of 12 educational programs, meeting all deadlines through effective project management and strategic planning.-Coordinated a team, fostering collaboration and efficient workflow to achieve project objectives and maintain high productivity levels.-Conducted thorough risk analyses and generated detailed reports, identifying potential issues and implementing proactive measures to mitigate risks.-Managed Learning Management Systems (LMS), ensuring smooth operations and user support.-Utilized Articulate 360 to create, update, and maintain engaging educational resources with clear storylines.-Planned, coordinated, and successfully facilitated both in-class and virtual development programs.-Ensured continuous improvement by reviewing, updating, and maintaining high-quality educational materials.
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Universidad Autónoma del Estado de Hidalgo
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Hidalgo, Mexico
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Teacher
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Feb 2020 - Aug 2020
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Hidalgo, Mexico
• Planning of academic activities for students.• Preparation of teaching resources.• Summative and formative evaluation of students.
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Universidad Metropolitana de Monterrey
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Monterrey, Nuevo León, Mexico
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Instructional Design Specialist
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Feb 2020 - Apr 2020
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Monterrey, Nuevo León, Mexico
•Coordinated with employees in the institution to develop engaging learning experiences and understand training needs and content requirements.•Conducted thorough quality checks to ensure accuracy, completeness, and adherence to instructional design standards.•Created documentation for instructional design processes, guidelines, and best practices. Designed and developed e-learning.•Reviewed and updated existing training materials for accuracy and standardization.
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UNIVERSIDAD INECUH
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Hidalgo, México
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Learning and Development Coordinator
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Jan 2017 - Aug 2018
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Hidalgo, México
-Developed and optimized complex scheduling, enhancing operational efficiency and meeting both faculty and student needs.-Led the planning and execution of academic activities, ensuring educational objectives were met and fostering an enriching learning environment.-Implemented teacher training programs to elevate teaching standards and update pedagogical methodologies, significantly improving educational quality.-Organized and oversaw extracurricular activities, including conferences and workshops, enriching student experience and promoting the development of complementary skills.-Achieved significant improvements in internal processes, reducing grading report times and streamlining course selection and assignment for teachers and students.
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Education
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2022 - 2024University Canada West
Master of Business Administration - MBA, Business Administration, Management and Operations -
2019 - 2020
Universidad Autónoma de Querétaro
Postgraduate Degree, Educational/Instructional Technology -
2019 - 2019
Centro Universitario Continental
Diploma of Education, Leadership and Negotiation with a gender approach -
2012 - 2016
Universidad Autónoma del Estado de Hidalgo
Bachelor's degree, Adult and Continuing Education Administration -
2016 - 2016
Universidad de Extremadura
Early Childhood Education and Teaching
Suggested Services
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Industry Focus. “Wellness and Fitness Services”
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