Okay, let’s tackle this. So Diana Powers has 41 years of experience in customer support and billing, which is a long time. Her skills are quite broad, including Peoplesoft, Sarbanes Oxley Act, and financial analysis. Location is Cedar Rapids, Iowa, which is a mid-sized city. Industry demand for billing and customer support professionals is steady, but not extremely high. Considering her experience and skills, I’d estimate her hourly rate to be around $45, which is a bit lower than average for someone with her experience. Maybe she’s willing to work for less to gain experience or build her network.