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Diana Hass, Pmp profile image

Diana Hass, Pmp

Program Manager at Five9
Intro Book
Diana Hass, a seasoned PMP with extensive experience in program management, vendor management, and process improvement, holds a Master's degree in Telecommunications from the University of Denver and a Bachelor's in Business Administration from the University of Phoenix.
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Location
Las Vegas, Nevada, United States, US
Skills
  • Vendor Management
  • Outsourcing
  • Telecommunications
  • Contact Centers
  • Management
  • Show all
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Bio

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Diana Hass is a seasoned Project Manager with extensive experience in vendor management, outsourcing, and telecommunications. She has held various leadership positions, including Program Manager at Five9, where she implemented On Demand Call Center Software based on best practices and customer requirements. Her expertise spans multiple industries, including retail, sales, and customer service. With a strong educational background in Telecommunications and Business Administration, Diana has developed a unique blend of technical and business acumen. She is proficient in multiple languages and has a proven track record of delivering successful projects and programs.

Credentials

  • Microsoft Project 2016 Essential Training
    LinkedIn
    Apr, 2017
    - Apr, 2026
  • Project Management Professional
    Project Management Institute
    May, 2013
    - Apr, 2026

Experience

  • Five9
    • National (Remote)
    • Program Manager
      • Oct 2015 - Apr 2018
      • National (Remote)

      Implementation of On Demand Call Center Software based on best practices and customer requirements.

  • Verizon
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Project Manager | Business Operations
      • Apr 2007 - Apr 2015

      Project Management and Go To Market functions within the Strategic Acquisition Channels. The scope of the projects included opening new retail outlets, implementing new sales and inventory management software, vendor on-boarding to improve online sales, and payment kiosk transaction improvements.

    • Sr Manager Vendor Operations
      • Feb 2003 - Mar 2007

      Ground floor implementation and management of international outsourced contact centers.

  • MCI Worldcom
    • Greater Denver Area
    • Sr Manager Routing Strategy
      • Jan 2000 - Jan 2003
      • Greater Denver Area

      Managed workforce management, volume forecasting, and routing strategy for 13 vendor and internal contact centers for MCI Mass Markets. Management included a team of 43 employees at various levels.

  • MCI Telecommunications Inc
    • Greater Denver Area
    • Various Management Positions
      • Jul 1991 - Dec 1999
      • Greater Denver Area

      Held various management positions that included customer service, outbound sales, reporting, workforce management, and business management.

Education

  • University of Denver
    Masters, Telecommunications
  • University of Phoenix
    Bachelor of Science, Business Administration

Suggested Services

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Industry Focus. “Telecommunications”

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