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Bio

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Credentials

  • Professional Barista Certificate (Blacklist Coffee Roasters, South Perth)
    Blacklist Coffee Roasters

Experience

    • Australia
    • Construction
    • 200 - 300 Employee
    • Administrative Clerk
      • Nov 2022 - Present

    • Administrative Officer
      • Nov 2022 - Present

  • Strait Link
    • Burnie, Tasmania, Australia
    • Operations Administrator
      • May 2022 - Nov 2022
      • Burnie, Tasmania, Australia

  • Toll Global Express
    • Burnie, Tasmania, Australia
    • Operations Administrator
      • Mar 2022 - Sep 2022
      • Burnie, Tasmania, Australia

      McGaw Wharf

  • Australian Taxation Office
    • Burnie, Tasmania, Australia
    • Customer Service Management
      • Feb 2022 - May 2022
      • Burnie, Tasmania, Australia

    • Australia
    • Government Administration
    • 300 - 400 Employee
    • G2G Pass Assessor - Tasmanian Government
      • Jan 2021 - Jan 2022

      Assess traveler applications for entry to Tasmania.

    • Administrative Assistant - DPIPWE Tas Gov
      • Feb 2021 - Apr 2021

      G2G Pass Assessment Team

  • Sustainable Timber Tasmania
    • Burnie, Tasmania, Australia
    • Administrative Clerk - Sustainable Timbers Tasmania
      • Dec 2018 - Feb 2021
      • Burnie, Tasmania, Australia

      Issuing licence to shoot, gather firewood, administrator for fire services (ERMS)

  • RAC WA
    • Perth, Western Australia, Australia
    • Claims Specialist
      • Jul 2014 - Dec 2018
      • Perth, Western Australia, Australia

      Motor Claim Specialist

  • State Farm Insurance Company
    • Spokane, Washington, United States
    • Auto Estimatics Inspector
      • Oct 2004 - Feb 2006
      • Spokane, Washington, United States

      Schedule appointments from field assignments in order to write a complete and thorough estimate of vehicle repairs and issuing drafts for payment to accompany repair estimateMay communicate repair estimate information to claim management, claim handlers, customers, agents, and repair facilitiesAlso responsible for evaluating possible total loss claims including digital imaging capturing all damage labelling and uploading electronically to appropriate contactsResponsible for managing Service First audit process with area repair facilities ensuring repairs were completed according to the final bill documenting any repair deviations

  • Coachman Auto Body
    • Coeur d'Alene
    • Office Manager/Estimator
      • Jan 1998 - Oct 2004
      • Coeur d'Alene

      Responsible for customer service, writing vehicle repair estimates using Mitchell's Ultramate for WindowsMet with vehicle insurance company adjusters to negotiate agreed costs of repairs to finalize claimsOrdered all parts, scheduled repairs, and managed the shop flow using Mitchell's ABS softwareResponsible for guiding the implementation of new software system, and assisted with creating a brochure for marketing our services as a direct repair facilitySuccessfully negotiated contract to repair damaged vehicles for Enterprise Rent-A-Car and other corporate accounts

    • Corporate Recruiter
      • Jan 2002 - Dec 2003

    • Admin Assistant
      • Aug 2001 - Feb 2002

      Internet research producing call lists for marketing to client companies, wireless arenaRecruiting executive sales, marketing, and business development candidatesManaging corporate records and network email accounts, generating contractsProduce management reports in Word/Excel, perform basic AP and AR dutiesMarketing job opportunities through online resourcesCustomer service, responsible for all incoming and outgoing communications

  • Girl Scouts of the USA
    • Spokane, Washington, United States
    • Program & Membership Development Coordinator
      • Apr 2000 - Jul 2001
      • Spokane, Washington, United States

      Duties included coordinating, supporting, and managing area volunteers in the following counties: Boundary, Bonner, Benewah, Kootenai, and ShoshoneResponsible for developing/managing/extending girl and adult membershipImplementing, recruitment, organization, and retentionDeveloping and coordinating community resources supporting area programsReviewing documents for compliance with established national and council policies and proceduresManaging a budget, producing monthly and quarterly reports in Word/ExcelGreatest accomplishment: developing and administering a collaborative program with the Coeur d' Alene Native American Tribe serving at risk girls with a quality program with assistance from Mark Stanger Fisheries & Wildlife Outreach

  • Curtis Circulation Company, Inc
    • Spokane, Washington, United States
    • Distribution Analyst
      • Mar 1997 - Dec 1997
      • Spokane, Washington, United States

      Maintained an office based in Spokane Washington as a representative for this national magazine distributorResponsible for all office functions associated with large-scale wholesale magazine distribution and sale in the Pacific Northwest working with client publishersMain duties were monitoring and maintaining distribution by analyzing reports produced from proprietary data base; then submitting changes to draws in order to reach percentage of sales goalsMarketing new titles into existing accounts and developing new accounts as well as field inspection of current magazine distributions

    • Office Manager
      • Jan 1990 - Mar 1997

      Responsible for all data entry, physical invoicing and scanning of magazines distributed into over 330 retail accounts in five northern countiesMain duties included customer service, orientation and training, control accounts payable and accounts receivable, payroll, taxes, checking account, inventory controlSuccessfully led company through many software and hardware upgrades as sell as mergers and final acquisition whilst managing a satellite officeSuccessfully grew new accounts whilst maintaining customer base

  • The Coeur d'Alene Golf and Spa Resort
    • Coeur d'Alene, Idaho, United States
    • Banquet Supervisor
      • Jan 1986 - Dec 1989
      • Coeur d'Alene, Idaho, United States

      Responsible for scheduling shifts, creating room sets, and serving banquetsCatered food for banquets and special functions off the resort property including cruise boatsMain job duties included training, supervising, customer service, drafting charge tickets, and balancing a daily ledger

  • United States Marine Corps
    • Arlington, Virginia, United States
    • Administrative Clerk
      • Nov 1982 - Nov 1986
      • Arlington, Virginia, United States

      Specialized in Personnel Record Books management with Amphibious Assault BattalionResponsible for updating personnel service records, identification tags and cards Sorting, routing and maintaining files of all incoming orders/directives/messages for entire department Shooting and storing permanent records on microfilm for storage at the National Archives

Education

  • 1983 - 1984
    Administration School Marine Corps Base Camp Pendleton, CA
    Graduated 1st in class, Personnel Administration
  • 1989 - 1993
    North Idaho College
    Bachelor of Business Administration (B.B.A.), Customer Service Management

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Industry Focus. “Construction”

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