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Dhara Haria profile image

Dhara Haria

Customer Support and Operations at Settld
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Customer support professional with experience in operations, content creation, and team collaboration.
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Location
Thane, Maharashtra, India, IN
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Bio

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Dhara Haria is a seasoned customer support professional with experience in managing day-to-day operations, creating website content, and collaborating with cross-functional teams to enhance customer satisfaction and product enhancement. She holds a Bachelor of Commerce degree from Somaiya Vidyavihar University and has completed various certifications in digital marketing analytics, business communication, and customer success. With over 4 years of experience in customer-facing roles, Dhara has developed strong skills in workflow optimization, resource allocation, and issue resolution, as well as effective communication and product enhancement.

Credentials

  • Cruse Loss and Bereavement Training
    Cruse Bereavement Support
    Apr, 2023
    - Apr, 2026
  • Business Communication
    Rochester Institute of Technology
  • Digital Customer Analytics
    University System of Maryland
  • Digital Marketing Analytics - Tools & Techniques
    University System of Maryland
  • Fundamentals of Digital Marketing
    University System of Maryland
  • Online Advertising and Social Media
    University System of Maryland

Experience

  • Settld
    • England, United Kingdom
    • Customer Support and Operations
      • Apr 2023 - Apr 2024
      • England, United Kingdom

      - Manage day-to-day operations including workflow optimization, resource allocation and customer issue resolution.- Create website content, including drafting articles to educate and engage readers.- Collaborate cross-functionally to gather feedback and implement product enhancement.- Contribute to key decision making and product enhancement through research and feedback.- Promptly resolving issues and enhancing user experience.- Conduct various outreach and follow ups; closed new deals through effective communication and reports.

  • CareerLabs
    • Bengaluru, Karnataka, India
    • Customer Success Associate
      • Jun 2022 - Dec 2022
      • Bengaluru, Karnataka, India

      Consistently enhance customer satisfaction with innovativetechniques that focus at meeting demands and resolving issues.Effectively interact with senior-level management both internally andexternally to comprehend client needs, achieve maximum retentionand growth, and share learnings.Recommending and upselling products to the clients to maximize thecompany's revenue.Analyzing customer feedback and determining constraints using RootCause Analysis.Develop a trustworthy relationship with clients as a strategic advisorto uphold the value of products and services.Assess the journey of a customer to understand the deliverables and
      services provided, thereby using a consultative approach in helping
      clients overcome issues and achieve goals.

  • Tapovan Vidyalaya
    • Bhiwandi, Maharashtra, India
    • Office Administrative Executive
      • Jun 2021 - Jun 2022
      • Bhiwandi, Maharashtra, India

  • Shree Halari Visha Oshwal Vidyalay
    • Bhiwandi, Maharashtra, India
    • Office Administrative Executive
      • Jul 2019 - Feb 2021
      • Bhiwandi, Maharashtra, India

Education

  • 2017 - 2020
    Somaiya Vidyavihar University
    Bachelor of Commerce - BCom
  • Oswal Shikshan & Rahat Sangh Sanchalit Shree Halari Visa Oswal College of Commerce
    Higher Secondary Certificate
  • The Institute of Company Secretaries of India
    CS Foundation

Suggested Services

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Industry Focus. “Information Technology & Services”

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