Experience

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  PAX SOLUTIONS

  • Lusaka, Zambia

  • Lead I.T Engineer and Consultant

    • Jan 2021 - Present
    • Lusaka, Zambia

     On call IT personnel. Lead engineer at university of Lusaka security and surveillance installation project Lead engineer at MFEZ security and surveillance installation and maintenance project Systems Solutions Designer with AutoCAd, Adobe,Auto revit Manage quality assurance on new and running projects  Server design and installations Hardware repair and maintenance of all computing devices Review equipment needs and make recommendations to executives, such as hardware, software, and subscriptions. Study the performance of Data Specialists and provide candid feedback Establishing new project specifications to determine feasibility and requirements. Setting up new workstations for new employees and ensuring they work properly before employee starts. Installing and configuring hardware and software components to ensure usability Re-installing entire workstations or specific components from workstations Troubleshooting hardware and software issues Ensuring electrical safety standards are met Repairing and replacing damaged hardware Upgrading the entire system to enable compatible software on all computers Updating and upgrading anti-virus software to ensure security at the user level Configuration of CCTV Systems, Alarm Systems, Network devices such as Routers and Switches and Access Control Systems. Provide professional On-site technical support and advice. Trouble shooting of equipment Desktop, printers, Laptops, Access Control Devices, NVR’s DVR’s for both analog and digital cameras. Being a reference point for all IT related queries at the user level and responding to user needs in a timely manner and ensuring the optimal running of all systems  Performing tests and evaluations on new software and hardware Providing support to users and being the first point of contact for error colleagues Conducting daily backup operations for BCP/DRP purposes Managing technical documentation

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  Bolabet Company Limited

  • Lusaka, Lusaka Province, Zambia

  • IT Specialist

    • Jan 2021 - Present
    • Lusaka, Lusaka Province, Zambia

     On call IT personnel. Hardware repair and maintenance of all computing devices  Review equipment needs and make recommendations to executives, such as hardware, software, and subscriptions.  Study the performance of Data Specialists and provide candid feedback  Establishing new project specifications to determine feasibility and requirements.  Setting up new workstations for new employees and ensuring they work properly before employee starts.  Installing and configuring hardware and software components to ensure usability  Re-installing entire workstations or specific components from workstations  Troubleshooting hardware and software issues  Ensuring electrical safety standards are met  Repairing and replacing damaged hardware  Upgrading the entire system to enable compatible software on all computers  Updating and upgrading anti-virus software to ensure security at the user level  Configuration of CCTV Systems, Alarm Systems, Network devices such as Routers and Switches and Access Control Systems.  Provide professional On-site technical support and advice.  Trouble shooting of equipment desktop, printers, Laptops, Access Control Devices, NVR’s DVR’s for both analog and digital cameras.  Being a reference point for all IT related queries at the user level and responding to user needs in a timely manner and ensuring the optimal running of all systems  Performing tests and evaluations on new software and hardware  Providing support to users and being the first point of contact for hardware and system errors  Conducting daily backup operations for BCP/DRP purposes  Managing technical documentation

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  Angel Oak Technologies (HIKVISION)

  • Plot Number 96 Makishi Road Lusaka, Zambia

  • I.T Specialist and Hikvision Trainer

    • Jan 2019 - Dec 2020
    • Plot Number 96 Makishi Road Lusaka, Zambia

     On call IT personnel. Plan and Design networking and Security Solutions. Configuration of CCTV Systems, Alarm Systems, Network devices such as Routers and Switches and Access Control Systems. Review equipment needs and make recommendations to executives, such as hardware, software, and subscriptions. Evaluate the performance of Data Specialists and provide feedback Study and establish new project specifications to determine feasibility and requirements. Resolve project issues and escalate issues to teams, executives and clients  Provide professional On-site technical support and advice. Trouble shooting of equipment desktop, printers, Laptops, Access Control Devices, NVR’s DVR’s for both analog and digital cameras. Installation of CCTV systems, Alarm Systems and LAN Networks. Software and hardware Installation. Photo Designing and editing for different purposes using Photoshop, Adobe illustrator, AdobeCS7, Corel Draw Worked as the On call Software, Systems and tech Support Identified and corrected performance issues Create Visual concepts by hand and by Using Computer programs Communicate ideas that inspired, informed and captivated consumers To develop the overall layout and production design for advertisement(Brochures, magazines and corporate reports) Installation and configuration of Firewalls and Network Monitoring Tools Ensuring that the Local Area Network (LAN) and the Wide Area Network (WAN) services are available at all times to personnel. Planning and implementation of LAN, WAN, WLAN, MAN, SAN & VPN infrastructure to ensure reliable and quality network service delivery that meets international standards. Local area network (LAN) or wide area network (WAN) performance and data evaluation to ensure optimum performance,  Identify network problems and perform disaster or recovery purposes.

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  Makeni Institute Trust

  • Makeni Konga, Makeni Road Lusaka, Zambia

  • I.T Specialist and Computer studies and Business Studies Tutor

    • Feb 2018 - Feb 2019
    • Makeni Konga, Makeni Road Lusaka, Zambia

     Designed and Built the schools computer lab  Designed, implemented configuarations, installations and implemented the schools computer lab with all deployments (Domain Controllers, DNS web server Systems, Software’s, Databases, Vspace and other external computing devices) Developed their first student management system Implemented the Institutions ICT Policies and procedures are in compliance with all application legislation Oversaw the efficient, accurate utilization or repair of the institutions various ICT equipment and ensure that minimum downtime in maintained Prepared the curriculum and presenting the material to the class assigned homework to students and grading assignments,  Giving feedback and communicating effectively with students at all levels of technological understanding.  Ensuring that class materials are up to date  Reviewing curriculum and demonstrating professionalism in dealing with others.  Worked as the On call resident Software, Systems and tech support for the school  Identified and corrected performance issues for the school and the school facaulties Windows Server Systems Administration 2008 and 2012,  Responsible for data backups and restoring of data as per required by the school Implemented Network Security Administration protocols  Introduced, Implemented and administered advanced Microsoft technologies and software’s Installed monitored and recommended Anti-Virus and Anti-spam products and procedures for the whole School and the school lab network ICT and Business Studies teacher Prepared lesson plans, schemes of work frequent tests and student assessment Trained school personnel in the proper use of hardware and software resources Conducted Thorough Hardware and software support repair & Maintenance Established the best use of I.T application and devices of company resources to resolve queries and improve services provided to both the school faculty and external personnel

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  Astro Africa Ltd

  • Cresta Golf View Hotel, Office Suite 5, Off Great east road, Lusaka, Zambia

  • I.T and Systems Administrator

    • Jan 2013 - Feb 2018
    • Cresta Golf View Hotel, Office Suite 5, Off Great east road, Lusaka, Zambia

     Systems Administration and Data Management with the following systems QuickBooks Accounting Enterprise system (Virtually Hosted and locally hosted) SAGE ERP Software and its components Loan Performer Credit System using MySQL Database  ZOHO CRM ( Cloud Hosted) Reduced company costs by centralizing Installations and deployments (Domain Contrlolers, DNS web server Systems, Software’s, Databases, VMware, Vcenter, HyperV, CCTV, PBAX and other external devices) Increased data and systems security through consistent Data verification, Data encryption Networking security protocols, Systems configurations, analysis and Maintenance  Windows Server Systems Administration 2008 and 2012 (Virtually Hosted and Localized) Introduced and implemented SQL Server Scripting for information and security investigation Responsible for data backups and restoring of data as per required  implemented Enterprise resource Planning (ERP) Systems management and database administration. Introduced, Implemented and administered advanced Microsoft technologies Trained users in the proper use of hardware and software resources Managed all ICT service contracts entered into by the institutions with third parties. Oversaw the efficient, accurate utilization or repair of the institutions various ICT equipment and ensure that minimum downtime in maintained Responsible for all Contractual Agreements and deliverables such as SLA’s and KPI’s Conceptualized Methods, techniques and overall direction involved in technology approaches and selection processes by collating information on vendors and/or products for evaluation against criteria. Established the best use of I.T application and devices of company resources to resolve queries and improve services provided to both your organization and all customers and or clients involved. Presented analysis finding both verbally and in written report weekly and monthly

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  MTN Zambia Techmahindrah

  • Petroda House Great North Road Lusaka Zambia

  • Customer care management center Call center Associate

    • Jun 2012 - Dec 2012
    • Petroda House Great North Road Lusaka Zambia

     Effectively managed a high volume of inbound and out bound customer calls Addressed and resolved customer product complaints empathetically and professional Gathered and verified all customer information for tracking purposes Accurately document researched and resolved customer service queries Referred unresolved customer grievances to the designated department for further investigation Resolved service pricing and technical problems for customers by asking clear and specific questions Managed high call volumes with tact and professionalism Acted professionally with patience when addressing negative customer feedback Met or exceeded all expected service and quality standards every review period