Experience

• 

  Lissau - Greene Insurance Agency

  • Baltimore, Maryland Area

  • Principal

    • Sep 2016 - Present
    • Baltimore, Maryland Area

    Our mission is to create lifelong relationships with our customers by providing exceptional service that is better than our competitors, asking questions to learn what our customer’s needs are and giving sound advice to help protect them from life’s uncertainties.We offer Auto, Life, Retirement, Home, Renters, Condo, Motorcycle and much more.435 Williams Court Suite 128Baltimore, MD [email protected]

• 

  Allstate

  • United States
  • Insurance
  • 700 & Above Employee

  • Field Sales Associate

    • Jan 2015 - Jun 2016

    Demonstrate the application and mastery of sales leadership working closely with 10 Allstate exclusive agencies *Leverage consultative skills to increase sales, improve bundling and retention percentage, generate profitable premium growth and increase market share in the Financial Services and Property and Casualty areas*Responsible for agency owner recruiting and footprint expansion*Strategize with agency owners (entrepreneurs) to develop effective integrated marketing strategies including identification of multiple lead sources minimizing the cost of acquisition while maximizing the close ratio•Assist agency locations with achieving operational excellence by installing core customer centric processes and assessment of staffing needs.

  • Procuct Operations - Business Process Improvement Manager

    • Jan 2014 - Jan 2015

    A change management leader. Accountable for leading business processes, developing framework and aiding project owners in the effective development and implementation of workstreams in support of the organization's drive for continuous improvement.

  • Product Operations Implementation Manager

    • Mar 2013 - Jan 2014

    Responsible for the implementation strategy and operations of Allstate's auto and property products through oversight of a team responsible for execution of pricing, underwriting and contract projects as well as field support for twenty-one states. Through my leadership, I ensure organizational effectiveness, build talent, influence careers and communicate with key stakeholders to support profitable growth initiatives.

  • Product Operations Manager

    • Jul 2008 - Mar 2013

    Responsible for providing analytical and strategic guidance to multiple Senior State Managers and Field Product Managers. Currently responsible for Washington, Idaho, Oregon, Hawaii, Alaska, Montana, Wyoming, North Dakota, South Dakota, Nebraska, Colorado, Kansas, Iowa and Missouri. Work closely with Field Product Management Organizations, Pricing and Contract areas to leverage market opportunities, monitor new business quality and mix trends and provide strategic recommendations for profitable growth in highly regulated environments.

  • Compliance Manager

    • Nov 2005 - Jul 2008

• 

  Allstate Insurance Company

  • Northbrook, Ill

  • President - African American Working Network

    • Jan 2009 - Dec 2013
    • Northbrook, Ill

    Responsible for leading the strategic planning for AAWN, an employee resource group, and overseeing the organization's progress in meeting goals that align to the organization's vision. (Mentoring, coaching, recruiting, influence, development, relationships)

• 

  Sigma Center

  • Director

    • 2007 - 2009