Experience

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  Storm3

  • Associate

    • Jun 2024 - Present

    Storm3 is the leader in Global HealthTech Recruitment, connecting organisations with the talent to drive their mission. We’re able to connect the best talent in HealthTech by continually networking with both highly skilled professionals and innovative clients.

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  The Acorn Group

  • Greater London, England, United Kingdom

  • Sales Negotiator

    • Feb 2023 - May 2024
    • Greater London, England, United Kingdom

    Time management, being responsible for my personal daily structure Keeping track of personal targets, ensuring I am meeting those targets daily Communicating with clients and solicitors, to progress sales files and completing exchanges Telephone and email communication with potential clients, exploring with Liaising with mortgage advisors on ways we can assist clients, ensuring they are happy with the service and understanding how we can maximise their finances Problem solving when issues occur, finding the best solutions for clients and colleagues

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  Delaware North

  • London, England, United Kingdom

  • Retail Concessions Team Leader

    • Oct 2017 - Jan 2023
    • London, England, United Kingdom

    • Role was to lead a team in customer service; communicating, organising team members and handling any issues that may occur e.g. refunds for customers, ensuring they uphold the best customer service• Having excellent monetary skills, handling and accounting for large amounts of money in the kiosk• Problem solving, dealing with difficult customer queries and solving them as best and as quickly as possible• Communication skills, leading teams requires key information to be passed on and the manner it is conducted is important• Customer service skills, ensuring all customer needs are met, they should also have positive memory of the way they were served

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  AO

  • London, England, United Kingdom

  • Service Delivery Manager

    • Apr 2021 - Sep 2022
    • London, England, United Kingdom

    • Role is to deliver electrical appliances to customers around a designated area within an allocated time slot, ensuing all deliveries were attempted on time whilst providing high level of customer service in a cost-effective manner• Working independently is one of the main roles because it gives you the ability to work at a fast pace without anyone instructing you• Communicating with the management team regularly to fulfil service delivery performance analysis to make sure that our delivery service meets our client’s expectations• Contributing on the development of service delivery and seeking more efficient ways of working

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  Tempest Executives

  • Sales Specialist

    • May 2020 - Sep 2020

    • Role involved events and door to door sales, discussing and signing up customers to the products or services our clients wanted us to distribute.• Working independently and working as a team is a major part of the role as when you’re on events working as a team is essential. Whereas, door to door sales are based on working independently.• Over lockdown, having regular meetings on Zoom and spending numerous hours on online training, developing communication skills and methods of how to speak to potential customers.• Learning a long script on what to say to the customers and developing adequate responses when discussing with them, countless hours repeating and memorising the script so when encountering customers, I am completely comfortable.

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  Hermes

  • Coventry, England, United Kingdom

  • Self Employed Courier

    • Sep 2019 - May 2020
    • Coventry, England, United Kingdom

    • Role is to deliver parcels of all sizes to customers around a designated area within an allocated time slot, ensuing all deliveries were attempted on time whilst maintaining fantastic customer service• Being autonomous is a major part of this role, being able to work at a fast pace independently without anyone telling you is crucial• Being technologically sound is also essential, as the device used allows for any changes to deliveries via customers as well as their specific delivery instructions, e.g. finding an adequate safe place• Managing over 100+ parcels at any one time, organisation is key to maintaining punctuality

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  Ladbrokes Coral

  • London, England, United Kingdom

  • Customer Service Manager

    • Apr 2019 - Sep 2019
    • London, England, United Kingdom

    • Role was to open, close and run the shop, ensuring monetary accounts were exact and supporting colleagues whenever required• Customer service skills, ensuring all customer needs were met as they were all important and different preferences• Keeping the shop floor presentable always, ensuring all displays were up to date and clear• Communication with customers, both regulars and new customers was essential to stop them from going to competitors and staying here. Making them feel comfortable to place bets, keeping it as their chosen shop

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  Amazon

  • London, England, United Kingdom

  • Warehouse Coordinator

    • May 2018 - Sep 2018
    • London, England, United Kingdom

    • Role was to pack items at a consistent rate per hour, ensuring the items packed per hour was at high level• Time management skills, working in a high-pressure environment where time spent working was monitored by a computer and was constantly being assessed• Learning health and safety guidelines, raising awareness of dangers of this type of workplace and all staff were fully trained• GDPR and safeguarding training was provided